Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Service Representative

  • Full Time, onsite
  • Alchemy Global Solutions
  • Kawasan Sekitar Kuala Lumpur, Malaysia
Salary undisclosed
Checking job availability...
Original
Simplified

Key Responsibilities:

  • Provide exceptional customer support via live chat and social media platforms.
  • Respond promptly to customer inquiries related to account issues, transactions, and product features.
  • Troubleshoot technical issues with the company’s products or services and escalate when necessary.
  • Educate customers on new product offerings and functionalities.
  • Document and track customer issues and interactions in our CRM system.
  • Collaborate with internal teams to resolve complex customer inquiries and offer product feedback.
  • Identify common customer pain points and contribute to process improvement initiatives.
  • Stay updated on SOPs, product updates, regulations, and industry trends to provide accurate information.
  • Ensure compliance with company policies while addressing customer inquiries.

Requirements:

  • Diploma/Degree (or equivalent qualification).
  • 1-2 years of customer service experience, preferably in the Forex/Trading industry.
  • Willingness to work on shifts.
  • Excellent communication skills (written and verbal).
  • Ability to manage high-pressure situations while maintaining professionalism.
  • Strong organizational skills and ability to handle multiple customer queries simultaneously.

Working Schedule:

  • Monday to Friday: 10:00 AM - 7:00 PM (with monthly rotating morning shift from 6:00 AM - 3:00 PM)
  • Morning shift allowance per day
  • Hybrid Schedule: Work from home on Wednesdays
  • Full-time, permanent

Benefits:

  • Annual Discretionary Bonus
  • Birthday Leave
  • Convenient location (near public transport)
  • Medical insurance, dental & optical claims
  • Transportation allowance
  • Career advancement programs
  • Professional development opportunities
  • Team building and company culture perks

Key Responsibilities:

  • Provide exceptional customer support via live chat and social media platforms.
  • Respond promptly to customer inquiries related to account issues, transactions, and product features.
  • Troubleshoot technical issues with the company’s products or services and escalate when necessary.
  • Educate customers on new product offerings and functionalities.
  • Document and track customer issues and interactions in our CRM system.
  • Collaborate with internal teams to resolve complex customer inquiries and offer product feedback.
  • Identify common customer pain points and contribute to process improvement initiatives.
  • Stay updated on SOPs, product updates, regulations, and industry trends to provide accurate information.
  • Ensure compliance with company policies while addressing customer inquiries.

Requirements:

  • Diploma/Degree (or equivalent qualification).
  • 1-2 years of customer service experience, preferably in the Forex/Trading industry.
  • Willingness to work on shifts.
  • Excellent communication skills (written and verbal).
  • Ability to manage high-pressure situations while maintaining professionalism.
  • Strong organizational skills and ability to handle multiple customer queries simultaneously.

Working Schedule:

  • Monday to Friday: 10:00 AM - 7:00 PM (with monthly rotating morning shift from 6:00 AM - 3:00 PM)
  • Morning shift allowance per day
  • Hybrid Schedule: Work from home on Wednesdays
  • Full-time, permanent

Benefits:

  • Annual Discretionary Bonus
  • Birthday Leave
  • Convenient location (near public transport)
  • Medical insurance, dental & optical claims
  • Transportation allowance
  • Career advancement programs
  • Professional development opportunities
  • Team building and company culture perks