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Junior Customer Support - WFH

RM 3,000 - RM 5,000 / month

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Job description

Junior Customer Service

Key Responsibilities:

  • Response and follow up to customer inquiries through live chat and email.
  • Provide product information to customers.
  • Gather customer feedback and provide suggestions on improving customer service process and experience to superior.
  • Maintain a positive, responsible, empathetic and professional attitude to manage customer satisfaction.

Requirements:

Must haves:

  • SPM level or above.
  • Minimum 1 years working experiences in any customer service role.
  • High stress tolerance and problem-solving skills.
  • Own PC/Laptop with specifications: 8GB RAM or above, Intel Core i5 processor or AMD Ryzen 5 processor or above, and internet speed of at least 80 Mbps for work

Nice to haves:

  • Proficiency in G Suite and Microsoft Office

Language:

  • Mandarin (Required)

Job Type: Full-time

Pay: RM3,000.00 - RM5,000.00 per month

Schedule:

  • Rotational shift

Work Location: In person