
Junior Customer Support - WFH
RM 3,000 - RM 5,000 / month
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Job description
Junior Customer Service
Key Responsibilities:
- Response and follow up to customer inquiries through live chat and email.
- Provide product information to customers.
- Gather customer feedback and provide suggestions on improving customer service process and experience to superior.
- Maintain a positive, responsible, empathetic and professional attitude to manage customer satisfaction.
Requirements:
Must haves:
- SPM level or above.
- Minimum 1 years working experiences in any customer service role.
- High stress tolerance and problem-solving skills.
- Own PC/Laptop with specifications: 8GB RAM or above, Intel Core i5 processor or AMD Ryzen 5 processor or above, and internet speed of at least 80 Mbps for work
Nice to haves:
- Proficiency in G Suite and Microsoft Office
Language:
- Mandarin (Required)
Job Type: Full-time
Pay: RM3,000.00 - RM5,000.00 per month
Schedule:
- Rotational shift
Work Location: In person