Service Crew (Waiter/Waitress)

Job Responsibilities:

Greeting and Seating Guests:

• Welcome guests warmly as they arrive.
• Manage reservations and walk-ins, ensuring efficient seating arrangements.
• Assist guests to their tables and provide them with menus.

Customer Service:

• Provide attentive and courteous service throughout the guest’s visit.
• Address customer inquiries, requests, and complaints promptly and professionally.
• Maintain a positive and friendly attitude at all times.

Taking Orders:

• Accurately take food and beverage orders from guests.
• Relay orders to the kitchen and bar staff using the point of sale (POS) system.
• Offer recommendations and answer questions about menu items, including ingredients and dietary restrictions.

Serving Food and Beverages:

• Deliver food and drinks to tables in a timely and efficient manner.
• Ensure that orders are accurate and presented attractively.
• Refill drinks and check on guests regularly to ensure their needs are met.

Handling Transactions:

• Process payments, including cash, credit/debit cards, and gift certificates.
• Ensure that bills are accurate and handle any discrepancies.
• Provide receipts and return any change to customers.

Maintaining Cleanliness:

• Keep the dining area, bar, and restrooms clean and presentable at all times.
• Clear and reset tables quickly after guests leave.
• Follow sanitation and safety guidelines to ensure a clean and safe environment.

Coordinating with Kitchen and Bar Staff:

• Communicate effectively with kitchen and bar staff to ensure timely service.
• Monitor the status of orders and update guests on any delays or issues.
• Handle special requests and dietary needs, ensuring they are properly communicated to the kitchen.

Managing Reservations and Waitlists:

• Oversee the reservation system, managing bookings and cancellations.
• Coordinate the waitlist during busy periods, ensuring guests are informed about wait times.

Assisting with Special Events:

• Help coordinate and execute special events, private parties, and group bookings.
• Ensure that event-specific requirements are met, including seating arrangements and special menus.

Providing Feedback to Management:

• Report any issues or guest feedback to management.
• Suggest improvements based on customer feedback and your observations.

Qualifications and Skills:

• Strong interpersonal and communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Good organizational skills and attention to detail.
• Knowledge of the menu and ability to make informed recommendations.
• Experience with POS systems and handling cash/credit transactions.

Benefits:

• Overtime
• Service Point
• Referral Bonus

Availability: ASAP

Work Locations :
- POUND, Jesselton Mall
- JOJO, Sutera Avenue
- KINSLY, Damai Plaza

Salary will be determined based on the candidate's work experience and performance

Job Type: Full-time

Pay: RM1,700.00 - RM2,500.00 per month

Benefits:

• Meal provided
• Opportunities for promotion

Schedule:

• Afternoon shift
• Day shift
• Early shift
• Evening shift
• Weekend jobs

Supplemental Pay:

• Overtime pay

Experience:

• Server: 1 year (Preferred)