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IT Operation Manager

RM 8,000 - RM 8,000 / month

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Key Responsibilities:

  • Data Center Management:
  • Oversee all aspects of data center operations, ensuring optimal performance, uptime, and security.
  • Manage infrastructure related to servers, storage, networking, backup, and disaster recovery.
  • Plan and implement data center strategies, upgrades, and expansions.
  • Ensure compliance with industry standards, regulations, and best practices for data security and operational efficiency.
  • Helpdesk and IT Support Services:
  • Lead the Helpdesk team to deliver high-quality support services, meeting SLA standards.
  • Implement IT service management (ITSM) practices to optimize helpdesk performance and user satisfaction.
  • Monitor and analyze helpdesk ticket trends to identify opportunities for improvement and efficiency.
  • Foster a customer-centric support environment, ensuring prompt and efficient resolution of IT issues for all employees.
  • Leadership and Team Development:
  • Provide leadership and guidance to the IT Operations team, including direct reports such as Data Center Managers and Helpdesk Supervisors.
  • Mentor and develop team members, fostering a culture of collaboration and continuous improvement.
  • Manage team performance, ensuring alignment with business goals and objectives.
  • IT Strategy and Budget Management:
  • Contribute to the development and execution of the IT strategy aligned with the company's overall objectives.
  • Manage the IT operations budget, ensuring cost-effective use of resources while maintaining high service standards.
  • Develop and track key performance indicators (KPIs) to measure operational success and identify areas for improvement.
  • Risk Management and Compliance:
  • Oversee the implementation of robust IT policies, security protocols, and disaster recovery plans.
  • Ensure adherence to regulatory and industry compliance standards, including data privacy laws.
  • Conduct risk assessments and work with senior leadership to mitigate IT-related risks.

Qualifications and Experience:

  • Bachelor's degree in Information Technology, Computer Science, or a related field;
  • A minimum of 8 years of experience in IT operations, with a focus on data center management and helpdesk operations.
  • Strong knowledge of data center infrastructure, network architecture, and cloud solutions.
  • Experience with ITSM tools and methodologies, such as ITIL.
  • Excellent leadership, communication, and project management skills.
  • Experience in budgeting, cost management, and resource allocation for IT operations.
  • Strong problem-solving skills with the ability to manage crises and escalate when necessary.

Key Competencies:

  • Strategic thinking and the ability to align IT operations with business goals.
  • Strong organizational and project management skills.
  • Ability to manage multiple priorities and meet deadlines.
  • Exceptional communication skills to effectively collaborate with both technical and non-technical stakeholders.
  • A proactive and solutions-driven approach.

Job Type: Full-time

Pay: From RM8,000.00 per month