Service Delivery Management (Middleware)
Salary undisclosed
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Position Summary
The Senior Middleware Support Engineer in Regional Delivery Center (RDC) is responsible for providing technical
support and maintenance for middleware systems that enable application integration and data exchange. This role involves monitoring
middleware environments, diagnosing and resolving issues, and collaborating with development and IT teams to ensure seamless operations.
The ideal candidate will have strong problem-solving skills, technical expertise in middleware technologies, and the ability to work effectively in a
fast-paced environment.
Key Responsibilities
System Monitoring: Monitor middleware environments to ensure optimal performance and availability.
Issue Resolution: Diagnose and resolve middleware-related issues, including performance bottlenecks, connectivity problems, and
integration failures
Maintenance and Upgrades: Perform regular maintenance, patching and upgrades of middleware systems to ensure they are up-todate and secure.
Support and Troubleshooting: Provide technical support to application developers and IT teams regarding middleware-related queries
and issues.
Documentation: Maintain accurate documentation of middleware configurations, processes, and issue resolutions.
Collaboration: Work closely with application development teams and IT support staff to ensure seamless integration and operation of
middleware solutions.
Security Management: Implement and maintain security measures to protect middleware environments and ensure data integrity.
Continuous Improvement: Identify opportunities to optimize middleware performance and improve support processes.
Cloud Management: Deploy, manage, and monitor cloud-based infrastructure. Implement and manage cloud security measures to
protect data and systems
Automation: Develop and implement automation scripts and tools to improve system efficiency and reduce manual intervention
Global Collaboration: Work with global teams to manage and deliver globally managed services. Coordinate with global teams to
ensure alignment and consistency in service delivery.
Any other duties when deemed necessary. Completing projects on various issues when needed.
Key requirements / skills / experience
Bachelor’s degree in computer science, information technology, or a related field.
Proven experience in a middleware support or system administration role.
Strong understanding of middleware technologies such as IBM WebSphere, Oracle WebLogic, JBOSS, Apache Kafka, or similar.
Familiarity with cloud-based middleware solutions and integration platforms.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to coordinate and work independently and as part of a team.
Certifications in middleware technologies or related areas are a plus.
This role may require on-call availability and working outside regular hours to resolve critical issues or perform scheduled maintenance.
The position may involve collaboration with remote teams and vendors to ensure effective middleware support and integration.
NA
The Senior Middleware Support Engineer in Regional Delivery Center (RDC) is responsible for providing technical
support and maintenance for middleware systems that enable application integration and data exchange. This role involves monitoring
middleware environments, diagnosing and resolving issues, and collaborating with development and IT teams to ensure seamless operations.
The ideal candidate will have strong problem-solving skills, technical expertise in middleware technologies, and the ability to work effectively in a
fast-paced environment.
Key Responsibilities
System Monitoring: Monitor middleware environments to ensure optimal performance and availability.
Issue Resolution: Diagnose and resolve middleware-related issues, including performance bottlenecks, connectivity problems, and
integration failures
Maintenance and Upgrades: Perform regular maintenance, patching and upgrades of middleware systems to ensure they are up-todate and secure.
Support and Troubleshooting: Provide technical support to application developers and IT teams regarding middleware-related queries
and issues.
Documentation: Maintain accurate documentation of middleware configurations, processes, and issue resolutions.
Collaboration: Work closely with application development teams and IT support staff to ensure seamless integration and operation of
middleware solutions.
Security Management: Implement and maintain security measures to protect middleware environments and ensure data integrity.
Continuous Improvement: Identify opportunities to optimize middleware performance and improve support processes.
Cloud Management: Deploy, manage, and monitor cloud-based infrastructure. Implement and manage cloud security measures to
protect data and systems
Automation: Develop and implement automation scripts and tools to improve system efficiency and reduce manual intervention
Global Collaboration: Work with global teams to manage and deliver globally managed services. Coordinate with global teams to
ensure alignment and consistency in service delivery.
Any other duties when deemed necessary. Completing projects on various issues when needed.
Key requirements / skills / experience
Bachelor’s degree in computer science, information technology, or a related field.
Proven experience in a middleware support or system administration role.
Strong understanding of middleware technologies such as IBM WebSphere, Oracle WebLogic, JBOSS, Apache Kafka, or similar.
Familiarity with cloud-based middleware solutions and integration platforms.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to coordinate and work independently and as part of a team.
Certifications in middleware technologies or related areas are a plus.
This role may require on-call availability and working outside regular hours to resolve critical issues or perform scheduled maintenance.
The position may involve collaboration with remote teams and vendors to ensure effective middleware support and integration.
NA