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Senior Customer Service Executive

RM 4,000 - RM 6,000 / month

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The position will be assisting Program Manager in daily activities aimed to manage an existing customer base and ensure optimal customer satisfaction. Sr Customer Service Executive will be providing support in order processing, extensive verbal and email communications with various department within the company as well as Customers/ Vendors. Highly organized, detail oriented, computer savvy individual who can take on challenges will be a prefect fit.

  • Assist sales account manager in day-to-day management of the assigned accounts and successfully communicate customer inventory demands to ensure proper inventory levels.
  • Conduct extensive order entry in accordance to the standard guidelines.
  • Manage daily production reports as applies to the assigned territory.
  • Assist in coordinating activities between operations, production, accounting, issuing and shipping departments to provide the highest level of customer care.
  • Utilize email in daily communication with other departments, vendor and customers.
  • Manage daily/weekly reschedule request and Open Order Report to assure 100% OTD and customer satisfaction.

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM6,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Early shift
  • Monday to Friday

Supplemental Pay:

  • Performance bonus

Experience:

  • Customer service: 2 years (Required)
  • Customer support: 2 years (Required)

Language:

  • Mandarin (Required)

Work Location: In person