Logistics Support Analyst (Thai Speaker) - SHIFT Pattern [Cyberjaya]

Job Title: Logistics Support Analyst
Budget : Basic Salary: RM 3000 - RM 3500
Shift allowances: MYR 400.00/month
Languages allowances: MYR 400.00/month
Location: Wisma Shell, Cyberjaya
Contract Duration: 9 months
Work Hour: 9.00 am to 6.00 pm | 5 days per week? 5 days per week
Required Language: Thai Language
Shift schedule as per below :

• Morning : 7am – 4pm
• Afternoon : 3pm – 12am
• Night : 11pm – 8am

Job Purpose:

Scheduling Support Activities:

• To liaise with drivers, haulers, customers (IVR), CSC, other internal partners, and scheduling teams to perform amendments to the schedule during its execution, manage customer inquiries, and process urgent orders.

Inventory Management Activities:

• To ensure VMI / CPP data quality is up-to-date. To liaise with customers (VMI), and scheduling teams to perform amendments to the schedule during its execution, and manage customer inquiries.

Principal Accountabilities:

Scheduling Support:

• Primary contact point for the haulers to advise truck drivers of necessary amendments to plan
• Manage deviation from the plan, i.e. process in GSAP any post schedule amendments to the shift: Left on board, plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered
• Handle customer inquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with the scheduling team where appropriate
• Ensure all shipment schedules must be executed and reshipment as per the situation.
• Receive urgent order requests and create urgent orders within the framework of delivery promise
• Provide feedback on changes to planned shipments to schedulers and scheduling admin team, particularly to VMI customers
• Initiate surcharges for Left on Board and urgent orders to the customers
• Investigate and resolve customer complaints
• Ensure documentation and filing is accurate, up to date, and accessible

Inventory Management:

• Ensure data quality, i.e. full and correct submission of VMI data from the source into CROSS by using the current tools (VMI-FE)
• Collecting VMI tank physical information (Tank capacity, Product, maintenance status) to ensure VMI orders are generated properly, minimize Left on Boards and stock-outs
• Collecting performance data, and feedback to VMI Analyst for improvements
• Handle customer inquiries to change/amend VMI orders, evaluate the real need and feasibility for scheduling changes, and liaise with the scheduling team where appropriate
• Provide feedback of changes to planned shipments to the scheduling team, particularly to VMI customers
• Ensure documentation and filing is accurate, up to date, and accessible.

Requirement :

• Must have at least a bachelor's degree in any field.
• Fluent in written and spoken Thai language
• Good English language skills
• Priority setting in a hectic operational environment
• Stress resistant
• Team player
• Good prioritization skills
• Good problem-solving ability

Job Types: Full-time, Contract
Contract length: 9 months

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Night shift

Education:

• Bachelor's (Preferred)

Language:

• Thai (Required)