Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

J233-Operations & Customer Service Specialist

  • Full Time, onsite
  • Agensi Pekerjaan VR Excellent (M) Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 4,500 - RM 4,500 / month
Checking job availability...
Original
Simplified

J233-Operations & Customer Service Specialist

Bangsar, WP Kuala Lumpur

RM3,500 - RM4,500 Per Month

Requirements:

  • Minimum SPM or equivalent qualification.
  • Demonstrated experience in customer service and operations.
  • Fresh graduates without experience but with the right mindset are encouraged to apply.
  • Mandarin proficiency is appreciated.
  • Strong organizational skills with keen attention to detail.
  • Basic proficiency in Microsoft Office tools (Excel, Word).
  • Proactive problem-solver, committed to delivering exceptional service.

Responsibilities:

Customer Service Management

  • Professionally respond to client inquiries and requests for assistance, aiming to achieve high customer satisfaction.
  • Resolve customer issues efficiently, ensuring a positive experience and consistent support.
  • Maintain professionalism and empathy in all interactions.
  • Identify opportunities to enhance customer support processes and optimize the overall customer experience.

Operations Support

  • Manage payment discrepancies and customer queries, including overseeing the refund process and other related tasks.
  • Track and review payment statuses to quickly identify and address processing issues.
  • Undertake ad-hoc assignments as needed.
  • Work closely with cross-functional teams to improve operational efficiency and streamline workflows.

Documentation and Reporting

  • Keep accurate records of customer interactions, transactions, and issue resolutions.
  • Generate regular reports on service metrics and operational performance, highlighting improvements and key trends.
  • Use customer feedback to inform process enhancements and address recurring issues.

Benefits:

  • EPF / SOCSO / PCB
  • Annual leave
  • Training provided
  • Flexible shifts
  • Easily accessible, just a short walk from LRT/MRT stations
  • Join a young, energetic team that fosters a positive work environment
  • Participate in team-building and leisure activities, including an annual company trip

Additional Benefits:

  • Allowance provided
  • Annual leave
  • EPF / SOCSO / PCB
  • Trip incentive

Job Types: Full-time, Permanent

Pay: Up to RM4,500.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Supplemental Pay:

  • Yearly bonus

Education:

  • STM/STPM (Required)

Experience:

  • customer service and operations.: 1 year (Required)

Language:

  • Mandarin (Required)

Work Location: In person