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Customer Service Consultant (Local Bank)

RM 2,000 - RM 4,000 / month

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Role Function:

* Attend to inbound calls in a contact centre environment.

* Able to provide a high service level by interacting with international customers with an aim to achieve maximum customer satisfaction.

* Able to resolve customer queries and issues with an aim to provide a first call resolution.

* A good listener with an ability to establish a good report with the customers as well as attending to their needs to offer relevant

product, services, and solutions from the brand.

* Have a strong sense of ownership, responsibility, and integrity.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM2,000.00 - RM4,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Fixed shift
  • Monday to Friday

Supplemental Pay:

  • Commission pay
  • Overtime pay

Application Question(s):

  • Are you able to work on rotational shift?

Education:

  • Diploma/Advanced Diploma (Preferred)

Language:

  • English (Required)
  • Bahasa (Required)

Work Location: In person