Service Engineer ( Imaging solution) -RM2500-RM4500 | Ara Damansara
Title : Service Engineer
Location : Ara Damansara (need to travel within klang valley)
Working days : 5days
Nature of Business : Distributor for medical imaging solution
Key Responsibilities:
1. Installation and Setup
· Install medical devices at customer sites, ensuring they are set up and fully operational according to specifications.
· Work with other systems (e.g., hospital databases, electronic health records) to ensure the proper integration of medical devices into the healthcare environment.
2. Service and Maintenance
· Handle service requests related to warranties and repairs, including coordination with suppliers or manufacturers for parts replacement.
· Diagnose issues and resolve technical problems with equipment performance, identifying root causes, and suggesting solutions for clients, often in real-time during service calls.
· Perform routine preventive maintenance on medical devices to ensure they remain operational and comply with regulatory standards (e.g., calibration, cleaning, testing).
3. Customer Relations and Revenue Generation
· Use technical expertise to identify and capitalize on service contract opportunities within existing accounts, increasing the revenue for the company.
· Develop and maintain long-term relationships with customers by ensuring their satisfaction with the product and service provided.
4. Continuous Learning and Professional Development
· Continuously learn about new medical device technologies, updates to existing products, and the latest industry trends.
· Maintain any necessary technical certifications and attend training workshops or courses to ensure proficiency with medical devices and healthcare regulations.
5. Documentation and Reporting
· Prepare and monitor technical documentation and reports for data collection and analysis, as well as tracking purposes.
6. Safety and Compliance
· Follow safety protocols during installations, repairs, and maintenance, ensuring that the devices are safe for use and comply with regulatory safety standards.
Requirements & Qualifications:
- Education and Experience:
- Diploma or bachelor’s in biomedical engineering, Engineering or technical related field is an advantage.
- Fresh graduates are welcome to apply.
- Skills:
- Self-motivated and confident, committed with good interpersonal & communication skills
- Resourceful, aggressive and result oriented.
Excellent problem-solving and time management skills
Job Type: Full-time
Pay: RM2,500.00 - RM4,500.00 per month
Schedule:
- Monday to Friday
Work Location: In person