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Front Office Assistant

RM 1,800 - RM 1,800 / month

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We are looking for a friendly and professional Front Office Assistant to join our 5-star hotel team. No prior experience is required, but we are looking for someone with a passion for hospitality, excellent communication skills in English, and a positive attitude toward customer service.

Responsibilities:

  • Greet guests warmly and provide them with check-in/check-out services in a professional and courteous manner.
  • Answer phone calls, emails, and inquiries from guests, providing accurate information and assistance with any needs or requests.
  • Address guest concerns and requests promptly and politely, ensuring a high level of satisfaction during their stay.
  • Keep the front desk area organized, neat, and welcoming at all times.
  • Work closely with other departments (housekeeping, concierge, etc.) to ensure seamless guest experiences.
  • Assist with guest bookings, cancellations, and room changes as needed.
  • Handle basic administrative tasks such as filing, data entry, and maintaining guest records.

Qualifications:

  • Fresh graduates are welcome, especially education in Communication, Hospitality, or a related field.
  • Good communication skills in English (both written and spoken).
  • Friendly, approachable, and professional with a passion for hospitality.
  • A positive attitude with a willingness to learn and grow within the hospitality industry.
  • Ability to work well in a fast-paced, team-oriented environment.
  • Flexibility to work shifts, including weekends and holidays.

Job Types: Full-time, Permanent

Pay: From RM1,800.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Work Location: In person