
Front Office Assistant
RM 1,800 - RM 1,800 / month
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We are looking for a friendly and professional Front Office Assistant to join our 5-star hotel team. No prior experience is required, but we are looking for someone with a passion for hospitality, excellent communication skills in English, and a positive attitude toward customer service.
Responsibilities:
- Greet guests warmly and provide them with check-in/check-out services in a professional and courteous manner.
- Answer phone calls, emails, and inquiries from guests, providing accurate information and assistance with any needs or requests.
- Address guest concerns and requests promptly and politely, ensuring a high level of satisfaction during their stay.
- Keep the front desk area organized, neat, and welcoming at all times.
- Work closely with other departments (housekeeping, concierge, etc.) to ensure seamless guest experiences.
- Assist with guest bookings, cancellations, and room changes as needed.
- Handle basic administrative tasks such as filing, data entry, and maintaining guest records.
Qualifications:
- Fresh graduates are welcome, especially education in Communication, Hospitality, or a related field.
- Good communication skills in English (both written and spoken).
- Friendly, approachable, and professional with a passion for hospitality.
- A positive attitude with a willingness to learn and grow within the hospitality industry.
- Ability to work well in a fast-paced, team-oriented environment.
- Flexibility to work shifts, including weekends and holidays.
Job Types: Full-time, Permanent
Pay: From RM1,800.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Overtime pay
- Performance bonus
Work Location: In person