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Job Title:
Director- OperationsJob Description
We are looking for a seasoned professional for Malaysia location. The identified resource is expected to bring extraordinary focus and expertise in designing, implementing and scaling a dynamic operation and organization focused on the customer-centricity, team growth and well- being and operational rigor. Job Description
Essential Functions/Core Responsibilities:
business goals.
infrastructure. Help align delivery capability to pipeline demand. Design
and run scaled operations with a data-oriented approach. Provide vision
and leadership for business.
and operational plans (service design, operations costs, hiring, etc.).
implement where applicable.
Essential Functions/Core Responsibilities:
- P&L: Manage P&L of the business operations, including the development
- Operations: Drive operational improvements for business vertical including
business goals.
- Team management: Manage a large, high performance, global team.
infrastructure. Help align delivery capability to pipeline demand. Design
and run scaled operations with a data-oriented approach. Provide vision
and leadership for business.
- Strategy: Build strategy aligned with the growth objectives. Lead crossfunctional
and operational plans (service design, operations costs, hiring, etc.).
- Client Satisfaction: Ensure client satisfaction. Become ‘Voice of the
- Business Growth: Support business growth by collaborating with Sales &
- Best practices: Develop and deploy best practices across offerings.
implement where applicable.
- Innovation: Lead innovation & value add efforts
- Compliance: Ensure compliance with all clients regulatory requirements
Location:
MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40Language Requirements:
Time Type:
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