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Customer Service and Support
Location
Kuala Lumpur, Malaysia
Job Title:
Associate, Sales TrainerJob Description
As an Associate Sales Trainer, you will play a crucial role in equipping the sales team with the knowledge and skills needed to drive business success. The role will be divided into 40% onboarding for new hires and 60% upskilling and refresher training for existing employees. You will focus on sales and product trainings, ensuring the team is well-prepared to engage with clients effectively.- Conduct onboarding sessions for new sales hires, ensuring a smooth transition into their roles.
- Develop and deliver upskilling and refresher training on sales strategies and product knowledge.
- Provide employees with skills-based, client-specific coaching and training to support achievement of operating plan targets and high customer satisfaction
- Utilize a combination of 80% existing training materials and 20% newly developed content to enhance learning effectiveness.
- Adapt training methods to accommodate different learning styles and experience levels.
- Monitor and assess training effectiveness, providing feedback for continuous improvement.
- Collaborate with stakeholders to address competency gaps and improve sales performance.
- Analyze data and performance trends to develop and implement strategic sales plays and best practices for specific territories.
- Track the effectiveness of training interventions through various assessment tools to identify areas for improvement.
What We’re Looking For:
- Preferred experience in IT SaaS industry, with a strong understanding of sales processes.
- Proven experience in sales training, coaching, or learning & development.
- Strong soft skills, including communication, presentation, and the ability to engage trainees.
- Proficiency in Microsoft Office and CRM tools to facilitate training sessions effectively.
- Ability to simplify complex product knowledge for sales teams.
- Strong problem-solving skills to address competency gaps within the team.
- Ability to communicate and demonstrate various strategies, platforms, and skills to varied audience
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun RazakLanguage Requirements:
Time Type:
Full time2025-03-31If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents