Assistant Manager - Front Office
RM 2,300 - RM 2,300 / month
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Assistant Manager - Front Office
Requirements
- Able to work on night shift
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels
- Able to work on weekend and public holiday.
- Good command in English and Bahasa Malaysia
Benefits
- Night Allowance
- 2 Off Day Per Week
- Duty Meal
- Outpatient Medical
- Hotels Worldwide Staff Room Rate Discount
Job Types: Full-time, Permanent
Pay: From RM2,300.00 per month
Benefits:
- Maternity leave
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
Ability to commute/relocate:
- Kuantan: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)