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Guest Ambassador

RM 1,800 - RM 1,800 / month

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HYATT REGENCY KUANTAN RESORT

Guest Ambassador

Customer Service

  • Provides excellent service to internal customers as appropriate.
  • Assist in greeting and checking-in VIP and Long Stay guests.
  • “Meets and greets regular, Long Stay and VIP guests as appropriate, ensuring the proper handling of all of their reservations, room assignments and check-in experience”.
  • Serves as primary contact for all Gold Passport guests and assist Gold Passport members on all their enquiries and requests.
  • Handles all guests and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Ensure employees who receive the complaints are empowered to provide alternatives to overcome problem situations.
  • Ensure timeliness of handling complaint.
  • Assist to implement consistent guest recognition programmes and maintains a relevant guest history database.
  • Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
  • Spends time in Lobby area and other public areas to deliver the brand promise.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
  • Co-ordinates VIP movements with relevant Departments as advised.

Requirements

  • Able to work rotation shift.
  • Able to work on weekend and public holiday.
  • Good command in English and Bahasa Malaysia

Benefits

  • Night Allowance
  • 2 Off Day Per Week
  • Duty Meal ,Meal Provided
  • Outpatient Medical
  • Hotels Worldwide Staff Room Rate Discount

Job Types: Full-time, Permanent

Pay: From RM1,800.00 per month

Benefits:

  • Maternity leave
  • Meal provided

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Tips