Guest Ambassador
RM 1,800 - RM 1,800 / month
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HYATT REGENCY KUANTAN RESORT
Guest Ambassador
Customer Service
- Provides excellent service to internal customers as appropriate.
- Assist in greeting and checking-in VIP and Long Stay guests.
- “Meets and greets regular, Long Stay and VIP guests as appropriate, ensuring the proper handling of all of their reservations, room assignments and check-in experience”.
- Serves as primary contact for all Gold Passport guests and assist Gold Passport members on all their enquiries and requests.
- Handles all guests and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Ensure employees who receive the complaints are empowered to provide alternatives to overcome problem situations.
- Ensure timeliness of handling complaint.
- Assist to implement consistent guest recognition programmes and maintains a relevant guest history database.
- Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
- Spends time in Lobby area and other public areas to deliver the brand promise.
- Maintains positive guest and colleague interactions with good working relationships.
- Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
- Co-ordinates VIP movements with relevant Departments as advised.
Requirements
- Able to work rotation shift.
- Able to work on weekend and public holiday.
- Good command in English and Bahasa Malaysia
Benefits
- Night Allowance
- 2 Off Day Per Week
- Duty Meal ,Meal Provided
- Outpatient Medical
- Hotels Worldwide Staff Room Rate Discount
Job Types: Full-time, Permanent
Pay: From RM1,800.00 per month
Benefits:
- Maternity leave
- Meal provided
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Rotational shift
Supplemental Pay:
- Overtime pay
- Tips