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Member Relations Executive (Pavilion Bukit Jalil Mall)

Salary undisclosed

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Key Responsibilities

1. Membership Management

o Oversee all aspects of center membership processes, including applications, renewals, and compliance.

o Provide ongoing education and information to members regarding the organization's benefits, policies, and procedures.

2. Customer Service & Support

o Serve members in a timely and efficient manner, ensuring accurate data entry into the system.

o Address questions, concerns, and complaints professionally, working to find appropriate solutions.

o Ensure seamless handovers between shifts to maintain service consistency.

3. Promotions & Inventory Management

o Assist in the promotion and redemption process for campaigns, services and/or gifts.

o Maintain and update inventory checklists, ensuring accurate stock management and delivery.

4. Operational Responsibilities

o Report to duty on time, adhere to punctuality standards, and wear the proper uniform.

o Stay until all assigned tasks are completed.

o Manage the sending and receiving of laundry as required.

5. Event & Marketing Support

o Actively support the marketing team during events and promotions.

o Stay informed about Membership activities, events, and promotions.

6. Emergency Response

o Professionally administer first aid in emergency situations.

7. Work Schedule

o Be available to work flexible hours, including weekends and public holidays.

Requirements:

1. Candidate must possess minimum SPM or equivalent certificate

2. 1 year relevant experience in a customer service support environment preferable

3. Good communication skills with a customer-oriented approach. Able to speak Mandarin is an added advantage.

4. Experience using membership and loyalty systems and mobile applications will be an added advantage

5. Willing to work on shifts, weekends and public holidays

Job Type: Full-time

Benefits:

  • Health insurance

Schedule:

  • Rotational shift