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L1/L2/L3 Network Engineer

Salary undisclosed

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Work Location: Putrajaya / Cyberjaya / Kuala Lumpur
Employment Type: Contractual

Roles and Responsibilities

  • Perform Metro-E equipment log analysis and prepare the initial matrix information document.
  • Lead and conduct weekly war room meetings to review migration preparations with the project team and customers.
  • Collaborate with customers on migration information exchange, port mapping, network planning, and matrix information updates and verification.
  • Develop Method of Procedure (MOP) documents and migration scripts for Metro-E and NGT nodes based on the matrix information.
  • Provide on-site support at the customer office during migration activities, specifically for nodes during migration nights.
  • Troubleshoot network issues and provide technical solutions on-site based on project requirements.
  • Generate and report network monitoring KPIs post-migration to ensure network performance meets agreed-upon standards.
  • Offer post-event support for major operations and respond to customer requests as needed.
  • Communicate with RC & R&D teams to address network incidents and ensure timely resolution based on incident severity.
  • Support night activities as required by the customer.

Requirements

  • Minimum Bachelor’s Degree in Network/Computer Science/Information Technology or equivalent.
  • Minimum 2 years of experience as a Network Engineer in the telecommunications industry, focusing on the IP domain.
  • Strong understanding of networking protocols, data communication technologies, and network architecture.
  • Expertise in interpreting service performance indicators (KPIs) and monitoring network performance.
  • Proven ability to troubleshoot and resolve complex network issues.
  • Experience with TM Metro-E networks will be highly valued.
  • CCNA, CCNP, or CCIE certification is highly preferred.
  • Familiarity with Python scripting is a plus.