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System Solutions Specialist (Mandarin Speaker)

RM 3,000 - RM 4,500 / month

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Job Duties:

Serve as the technical backbone to client engagements, ensuring potential clients understand how the solution addresses their needs while supporting internal teams without direct selling or implementation responsibilities.

1. Collaborate with Sales Team to analyze prospective clients’ workflows, identify challenges, and gather technical and business requirements, including integration needs.

2. Deliver live or virtual system demonstrations to showcase solution features and functionalities tailored to client-specific requirements.

3. Provide expert recommendations on system configurations and best practices to optimize performance and alignment with client needs.

4. Design, set up, and manage Proof of Concept (PoC) environments to validate product fit and performance for clients.

5. Diagnose and resolve technical issues during PoC trials to ensure a seamless client experience.

6. Act as the primary technical point of contact for prospects, addressing technical inquiries and providing clear guidance.

7. Assist in preparing technical content for proposals and RFPs, ensuring that the proposed solutions are both feasible and tailored to meet client requirements.

8. Offer technical insights and strategic solutions that align with internal objectives and client expectations.

9. Gather and communicate client feedback and user experiences to the product development team for continuous solution improvement.

10. Stay informed on emerging technologies and industry trends, particularly within Cloud HRMS and SaaS platforms.

12. Conduct training sessions for internal teams and business partners to enhance technical knowledge and operational capabilities.

13. Collaborate with Marketing and other teams to create technical documentation, whitepapers, and engaging presentations to support client education and business initiatives.

Education:

Candidate must possess at least a Diploma or Degree in Computer Science/Information Technology, or equivalent.

Experience:

1. Minimum 2 years of working experience in HRIS/Payroll products would be a strong advantage.

2. Fresh graduate without related or working experience can be considered if possess the required skills.

Required Skill Set:

1. Ability to explain technical concepts to non-technical stakeholders.

2. Demonstrates clear and professional written and oral communication skills in English. Mandarin literacy would be a strong advantage.

3. Knowledge of HR functions e.g. payroll, and compliances will be added advantage.

Other Pre-requisites:

1. Willing to travel locally and internationally for system demonstration.

2. Ability to work independently with minimal supervision and is a proactive learner.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

  • Additional leave
  • Flexible schedule
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development
  • Work from home

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Language:

  • Mandarin and English (Required)

Willingness to travel:

  • 75% (Required)

Expected Start Date: 04/07/2025