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Jobs or company...
C

Senior Manager, Recovery (Telesales)

  • Full Time, onsite
  • Carro Technology Sdn. Bhd. (Formerly known as myTukar)
  • Subang Jaya, Malaysia
RM 12,000 - RM 15,000 / month
Checking job availability...
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About Carro

Carro has carved out a reputation as Southeast Asia’s largest online automotive marketplace. This tech unicorn is a people-centric business with over 4,000 employees in 7 countries who speak 9 languages. Working here, you’ll be part of a diverse, inclusive, team that drives innovation and change, and find a place that supports your growth and development. Visit us at www.carro.co

Why work with Carro?

  • Join the region’s largest online automotive marketplace with offices in 7 countries.
  • Firsthand experience in reshaping the automotive industry using the latest technologies such as AI and machine learning
  • Formal and informal learning and development programs to support your growth and career progression.
  • Comprehensive benefits include medical, insurance, and well-being.
  • Flexible working arrangements upon request.
  • Learn from some of the most experienced mentors in the technology and automotive space.
  • Meet and interact with colleagues from all around Asia.
  • Pursue opportunities to work at departments in other countries and regions.
  • Diverse and inclusive working environment with modern workspaces.
  • Fun and engaging employee events, initiatives, and celebrations.

About your role

We are looking for a dynamic and results-oriented Senior Manager to lead our Recovery Team (Telemarketing) and coordinate with Operations in CARRO. This role will focus on maximizing conversions of handover car-ins, enhancing bidding processes, and ensuring efficient workflow between the Recovery and Operations teams. The ideal candidate will possess strong experience in telemarketing, team leadership, and operational coordination, with a track record of driving successful recovery strategies and demonstrating solid analytical skills.

Lead Recovery Team:

  • Oversee the telemarketing recovery team to maximize handover car-in conversions and improve sales performance.
  • Drive team accountability, set performance goals, and implement strategies to achieve high recovery rates.
  • Monitor team productivity and optimize workflows to boost efficiency.

Enhance Bidding Processes:

  • Collaborate with the team to analyze and improve bidding strategies, ensuring competitive and profitable bids.
  • Track and review bidding performance metrics to make data-driven adjustments.

Operations Coordination:

  • Act as the liaison between the Recovery and Operations teams, ensuring smooth communication and streamlined workflows.
  • Identify and resolve operational challenges to maintain consistent service quality and operational efficiency.

Performance Analysis and Reporting:

  • Conduct regular performance analyses, create actionable reports including PNL, and present insights to stakeholders.
  • Use data-driven insights to refine recovery and bidding processes.

Requirements

  • Bachelor’s degree in business, Marketing, Operations, or a related field or equivalent.
  • 7+ years of experience in telemarketing, recovery operations, or a similar role, with at least 3 years in a leadership position.
  • Proven experience in optimizing conversion and bidding processes, ideally within the automotive or related industries.
  • Strong analytical skills with experience in performance tracking and reporting; Tableau experience is an advantage.
  • Proficient in telemarketing software, CRM systems, and MS Office Suite.

Key Competencies:

  • Leadership and Team Management
  • Strategic Planning and Execution
  • Customer-Focused Telemarketing
  • Data Analysis and Decision-Making
  • Process Improvement and Optimization
  • Effective Communication and Collaboration

Founded in 2015, Carro is Southeast Asia's largest online used car marketplace. By offering a trustworthy and transparent experience, Carro transforms the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions.

Carro holds a strong presence in key markets across Asia Pacific, including Malaysia, Indonesia, and Thailand, and has recently expanded its reach to Japan and Taiwan. Headquartered in Singapore, the unicorn startup is supported by more than 4,500 employees across Asia-Pacific and has raised over US$1B in debt and equity from Temasek, Softbank Vision Fund, and several other sovereign funds. For more information, please visit: www.carro.co

Job Types: Full-time, Permanent

Pay: RM12,000.00 - RM15,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Fixed shift
  • Monday to Friday

Supplemental Pay:

  • Yearly bonus

Work Location: In person

Application Deadline: 05/10/2025