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Trilingual Customer Sales Representative (English-Mandarin-Cantonese) | Web Hosting Account

Salary undisclosed

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  • Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base.
  • Identify and relate with various customer needs and scenarios.
  • Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
  • Utilize various client-based tools and applications for customer management and servicing.
  • Transfer customers to appropriate departments when required.
  • Work and partner with others within a team-based environment.
  • Achieve and maintain required metrics and goals.
  • Requires good English skills, excellent in Mandarin and Cantonese speaking.

Job Types: Full-time, Permanent

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Performance bonus

Language:

  • English (Required)
  • Mandarin (Required)
  • Cantonese (Required)

Work Location: In person