Operations Executive (Retail)

ABOUT VALIRAM

Valiram is a retail company founded in 1935. The company has expanded to become a global retail industry with 520+ locations in 10 different countries. By 2027, we will be more than doubling our size to 1200, with an expected 5,500+ employees under Valiram Group. Learn more about us at www.valiram.com

VALIRAM BRANDS

• Beauty (Victoria’s Secret, Bath & Body Works, Rituals, Molton Brown).
• Fashion (Michael Kors, Steve Madden, Tory Burch, Chloe, MLB Korea, Giuseppe Zanotti, Charles & Keith, Pedro etc).
• Accessories (Swarovski, Mont Blanc) Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi).
• F&B (Bacha Coffee, Quivo, Godiva, TWG Tea, Laderach, Candy Party).
• Watches (Swiss Watch, Tudor, Rolex, Cartier, Tissot, Zenith, Bell & Ross, Breitling, Blancpain, Omega).

POSITION SUMMARY

This role is responsible for supporting 25 watch stores across Malaysia, with additional oversight in Singapore and Thailand. Key responsibilities include managing store needs such as replenishing stationery and F&B supplies, coordinating watch repairs, and arranging courier services.

The role also involves liaising with suppliers to obtain quotations and ensuring timely delivery of items. Regular store and watch service centre visits are part of the daily routine, along with addressing retail team inquiries via WhatsApp and email. This individual will represent the brand positively, fostering long-term relationships with the retail team while ensuring continued business growth.

KEY AREAS OF RESPONSIBILITIES

Achieve High Service Standards

• Maintaining and upholding the company’s image as a prestigious and luxurious brand at all times.
• To comply with Brand standards, company SOP and the Code of Business Conduct.
• Liaise with mall managements and work alongside with the marketing team on corporate events, promotions, and exhibitions.
• Sourcing, analyzing & verification of all vendor quotations and invoices.
• Timely arrangement of retail sales team’s training schedule and events participation.
• Upkeep of brand POS in accordance to brand guidelines.
• Day to day interactions with retail team members.
• Establish key performance targets and provide regular assessment for team members.
• Ensure operations process satisfies audit requirements.
• Compliance with policies and procedures.

Maintain Best Retail Standards

• Efficiently support the running of day-to-day retail operations, this include ensuring that all SOPs and service guidelines are met.
• Perform store opening and closing procedures and to ensure the process is in compliance with company SOPs.
• Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times.
• Ensure visual merchandising are implemented efficiently.
• Monitor and manage boutique maintenance supplies such as amenities, office equipment and pouches to ensure quality standard and cost effectiveness.
• Be vigilant and practice regular checks on staff movements during operating hours.

Inventory Integrity

• Working together with Managers to manage inventory and minimize stock losses.
• Conduct daily, monthly stock count for store.
• Resolve discrepancies within 2-3 days and report all findings to Manager.
• Monitor and coordinate receiving of merchandise and price tagging according to operation procedures.

Reporting

• Responsible for all stock control documentation. Ensure timely and accurate submission.
• To support in collating data for all reports pertaining to sales, customer service, accounts, logistics in a timely manner
• Any Ad Hoc reporting as required by the Managers.

Personal Development

• To focus on improving self and personal development to support the organization in terms of qualitative growth
• Complete E-Learning as and when necessary

POSITION SPECIFICATION

• Candidate must possess at least a Diploma/Advanced/Higher/Graduate Diploma/Professional Degree in any discipline
• At least 2-3 years of retail experience.
• Pleasant and able to work in team and enjoy dealings with people across levels
• Meticulous in managing administrative work.
• Willing to travel both locally and overseas.
• Good interpersonal and communication skills
• Fluent English in written and spoken. Able to converse in other language is an added advantage.

WHY WORK FOR US?

We're more than just a job; we're a place where you can develop your skills, collaborate with a fantastic team, and have fun along the way! Here's why you'll love working with us:

Level Up Your Career: Upskill at Your Pace: Our comprehensive online training platform offers courses in communication, leadership, Excel, and more – investing in your growth. Proven Development Track: Last year alone, we conducted 150 trainings and empowered 65% employees to develop their skills and competencies, paving the journey to career growth and advancement.

Fun & Vibrant Workplace: Engaged & Connected: We host numerous employee engagement activities like V-Club to build connections and a strong sense of community. Celebrate Together: We value cultural traditions and celebrate major national festivals with the whole team! Express Yourself: Enjoy the freedom of a fashionable dress code.

At our HQ Office you can enjoy: Convenient & Delicious: Enjoy the perk of an in-house cafe serving delicious meals at subsidized prices, so you can fuel your day without breaking the bank. Effortless Travel: Our office is conveniently located within a 10-minute walk from public transportation, making your commute a breeze. Parking Made Easy: Need to drive? No worries! We offer ample parking in nearby locations.

Rewarding Benefits: Shop Like an Insider: Employees can enjoy staff purchase discounts up to 30% for all the brands we cover, as well as friends & family sale annually. Life Balance & Support: We offer a comprehensive benefits package including Birthday Leave, Hospitalization Leave, Study Leave, Calamity Leave, Compassionate Leave, Maternity/Paternity Leave, and Marriage Leave, to support you throughout life's stages.

Only shortlisted candidates will be notified.

ABOUT VALIRAM

Valiram is a retail company founded in 1935. The company has expanded to become a global retail industry with 520+ locations in 10 different countries. By 2027, we will be more than doubling our size to 1200, with an expected 5,500+ employees under Valiram Group. Learn more about us at www.valiram.com

VALIRAM BRANDS

• Beauty (Victoria’s Secret, Bath & Body Works, Rituals, Molton Brown).
• Fashion (Michael Kors, Steve Madden, Tory Burch, Chloe, MLB Korea, Giuseppe Zanotti, Charles & Keith, Pedro etc).
• Accessories (Swarovski, Mont Blanc) Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi).
• F&B (Bacha Coffee, Quivo, Godiva, TWG Tea, Laderach, Candy Party).
• Watches (Swiss Watch, Tudor, Rolex, Cartier, Tissot, Zenith, Bell & Ross, Breitling, Blancpain, Omega).

POSITION SUMMARY

This role is responsible for supporting 25 watch stores across Malaysia, with additional oversight in Singapore and Thailand. Key responsibilities include managing store needs such as replenishing stationery and F&B supplies, coordinating watch repairs, and arranging courier services.

The role also involves liaising with suppliers to obtain quotations and ensuring timely delivery of items. Regular store and watch service centre visits are part of the daily routine, along with addressing retail team inquiries via WhatsApp and email. This individual will represent the brand positively, fostering long-term relationships with the retail team while ensuring continued business growth.

KEY AREAS OF RESPONSIBILITIES

Achieve High Service Standards

• Maintaining and upholding the company’s image as a prestigious and luxurious brand at all times.
• To comply with Brand standards, company SOP and the Code of Business Conduct.
• Liaise with mall managements and work alongside with the marketing team on corporate events, promotions, and exhibitions.
• Sourcing, analyzing & verification of all vendor quotations and invoices.
• Timely arrangement of retail sales team’s training schedule and events participation.
• Upkeep of brand POS in accordance to brand guidelines.
• Day to day interactions with retail team members.
• Establish key performance targets and provide regular assessment for team members.
• Ensure operations process satisfies audit requirements.
• Compliance with policies and procedures.

Maintain Best Retail Standards

• Efficiently support the running of day-to-day retail operations, this include ensuring that all SOPs and service guidelines are met.
• Perform store opening and closing procedures and to ensure the process is in compliance with company SOPs.
• Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times.
• Ensure visual merchandising are implemented efficiently.
• Monitor and manage boutique maintenance supplies such as amenities, office equipment and pouches to ensure quality standard and cost effectiveness.
• Be vigilant and practice regular checks on staff movements during operating hours.

Inventory Integrity

• Working together with Managers to manage inventory and minimize stock losses.
• Conduct daily, monthly stock count for store.
• Resolve discrepancies within 2-3 days and report all findings to Manager.
• Monitor and coordinate receiving of merchandise and price tagging according to operation procedures.

Reporting

• Responsible for all stock control documentation. Ensure timely and accurate submission.
• To support in collating data for all reports pertaining to sales, customer service, accounts, logistics in a timely manner
• Any Ad Hoc reporting as required by the Managers.

Personal Development

• To focus on improving self and personal development to support the organization in terms of qualitative growth
• Complete E-Learning as and when necessary

POSITION SPECIFICATION

• Candidate must possess at least a Diploma/Advanced/Higher/Graduate Diploma/Professional Degree in any discipline
• At least 2-3 years of retail experience.
• Pleasant and able to work in team and enjoy dealings with people across levels
• Meticulous in managing administrative work.
• Willing to travel both locally and overseas.
• Good interpersonal and communication skills
• Fluent English in written and spoken. Able to converse in other language is an added advantage.

WHY WORK FOR US?

We're more than just a job; we're a place where you can develop your skills, collaborate with a fantastic team, and have fun along the way! Here's why you'll love working with us:

Level Up Your Career: Upskill at Your Pace: Our comprehensive online training platform offers courses in communication, leadership, Excel, and more – investing in your growth. Proven Development Track: Last year alone, we conducted 150 trainings and empowered 65% employees to develop their skills and competencies, paving the journey to career growth and advancement.

Fun & Vibrant Workplace: Engaged & Connected: We host numerous employee engagement activities like V-Club to build connections and a strong sense of community. Celebrate Together: We value cultural traditions and celebrate major national festivals with the whole team! Express Yourself: Enjoy the freedom of a fashionable dress code.

At our HQ Office you can enjoy: Convenient & Delicious: Enjoy the perk of an in-house cafe serving delicious meals at subsidized prices, so you can fuel your day without breaking the bank. Effortless Travel: Our office is conveniently located within a 10-minute walk from public transportation, making your commute a breeze. Parking Made Easy: Need to drive? No worries! We offer ample parking in nearby locations.

Rewarding Benefits: Shop Like an Insider: Employees can enjoy staff purchase discounts up to 30% for all the brands we cover, as well as friends & family sale annually. Life Balance & Support: We offer a comprehensive benefits package including Birthday Leave, Hospitalization Leave, Study Leave, Calamity Leave, Compassionate Leave, Maternity/Paternity Leave, and Marriage Leave, to support you throughout life's stages.

Only shortlisted candidates will be notified.