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FOOD & COFFEE OPERATIONS CONSULTANT

Salary undisclosed

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Role

Duties & Responsibilities
  • To analyse and consolidate findings, provide improvement recommendations and liaise with COMPANY person-in-charge (Food & Coffee team) on a frequent basis.
  • Site Visits to deli2go & Costa sites:
  • 1. Analyse site performance to determine area for improvement (Review by sales vs target)
  • 2. Conduct site visits that have been properly scheduled, and produce site visit reports.
  • 3. Walk about & observe current operations to ensure food safe practices & housekeeping are adhered to, food preparation is carried out per SOP, POSM and promotions are executed & planogram compliance
  • 4. Quarterly Audits using Operations Excellence Store Visit format, which findings is reported back to Shell Food & Coffee team including S&O team, covering:
a) Site’s documentation including temperature logs, pest control, allergens, halal certs etc
b) Personal hygiene of site staff preparing food
c) Equipment cleaning & maintenance
d) Product preparation & display
e) Inventory management
f) Service steps and product knowledge of site staff
g) Costa SOPs
h) Share observation/audit/performance results with Shell retailer & discuss areas for improvement
  • Preparation of new site openings which includes briefing retailers on the opening procedures & checklists
  • Training for new sites & Refresher training for new staff
1. Conduct deli2go Crew Foundation Training and organize Food Handler’s Training at deli2go Academy for new sites
2. On-site coaching of retail outlet site staff on proper baking, food preparation and food safety which complies to local regulatory requirements
Job Requirements
  • Must be well verse with Food & Beverage (F&B) operation is an advantage
  • Prior working experience with retail business, F&B operations and F&B Sales is an advantage.
  • Demonstrate fluency in the local language and ideally in English, Bahasa Malaysia and Mandarin, both written and spoken
  • Self-motivated
  • Result Driven
  • Interpersonal skills
  • Detail-Oriented
  • Time Management skills
  • Team player
  • Problem solving
  • Analytical thinking
  • Strong communication and negotiation skills
  • Ability to behave and interact professionally with retailers
  • Able to converse & write in Bahasa Malaysia and English
  • Able to travel around South Malaysia