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Customer Service Support (Shift Working Hours)

RM 1,700 - RM 2,000 / month

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Position Title : Customer Service Support

Location: Petaling Jaya, Selangor

Company Industry: Transportation

Contract Duration: 6 months with PERSOLKELLY (renewable based on performance & business needs)

Working Hours: Monday to Sunday (Shift Basis: 6AM – 12AM, details will be share during interview)

Salary: Starting from RM1,700 with statutory contribution & insurance coverage

Who Are We Looking For?

SPM Holders:

  • Call Centre Role: Min. 2 years of experience in a Contact Centre (handling phone, email & chat).
  • Social Media Role: Min. 2 years of experience managing customer feedback on Facebook, Instagram & X (formerly Twitter).

Diploma Holders:

  • Fresh graduates are encouraged to apply!

Your Key Responsibilities:

  • Handle customer feedback via phone, email, WhatsApp & social media.
  • Respond to inquiries, concerns & requests promptly and effectively.
  • Troubleshoot customer issues & escalate when necessary.
  • Maintain customer records & ensure all cases are resolved within timeline.
  • Stay updated on Crisis Management Plans for seamless execution during emergencies.
  • Maintain confidentiality in line with PDPA & company policies.
  • Foster a positive work environment through teamwork & accountability.
  • Meet KPI targets to achieve Customer Support Unit goals.

Apply Now!
If you're passionate about delivering top-notch customer service, send your resume to Persolkelly at the following email address : [email protected] or [email protected]

#CWSA

Job Types: Full-time, Contract
Contract length: 6 months

Pay: RM1,700.00 - RM2,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Parental leave
  • Professional development

Schedule:

  • Rotational shift

Application Question(s):

  • How soon you can start work?
  • Your reason for leaving current role

Education:

  • STM/STPM (Preferred)

Experience:

  • Contact Centre (handling customer phone, e-mail and chat).: 2 years (Preferred)

Location:

  • Petaling Jaya (Preferred)

Work Location: In person