Company Background:
A leading manufacturer of prefabricated modular data center solutions, specialize in the data center and power systems industry. With R&D facilities in Shanghai and high-end manufacturing plants in Shanghai and Malaysia, it delivers innovative solutions for hyperscale data center projects globally. The company is located in Johor Bahru, and the actual working location is subject to the project.
After Sales Engineer Key Responsibilities:
- Handle customer inquiries via phone, email, and online chat with professionalism and accuracy, ensuring timely responses and high customer satisfaction.
- Provide detailed product and service information, guide customers in decision-making, and support smooth business transactions.
- Efficiently manage customer complaints, analyze issues, and collaborate with relevant departments for resolution.
- Assist other departments (e.g., sales, marketing) with data, document organization, and administrative support.
- Follow up on service-related matters such as order processing, after-sales, and maintenance, keeping customers informed.
- Maintain customer databases, ensuring accurate and up-to-date records.
- Analyze service data and report findings to support decision-making and process improvements.
- Compile common inquiries and solutions into standardized knowledge documents for internal use.
- Participate in training and share knowledge to improve team service quality.
Required Qualifications:
- Diploma or higher, with a preference for mechatronics or electrical automation backgrounds. Local Malaysian applicants preferred.
- Minimum of 2 years in customer service, preferably with experience in call centers or service centers.
- Strong communication skills in English, Chinese, and Malay.
- Proficient in office software (Word, Excel, PowerPoint).
- Ability to analyze problems, provide solutions, and handle complex situations.
- Strong customer service mindset, responsible, and detail-oriented.
- Team-oriented with good collaboration skills.
- Quick learner, adaptable to changing work environments and business needs.
Salary Range is: RM4000-RM8000
Company Background:
A leading manufacturer of prefabricated modular data center solutions, specialize in the data center and power systems industry. With R&D facilities in Shanghai and high-end manufacturing plants in Shanghai and Malaysia, it delivers innovative solutions for hyperscale data center projects globally. The company is located in Johor Bahru, and the actual working location is subject to the project.
After Sales Engineer Key Responsibilities:
- Handle customer inquiries via phone, email, and online chat with professionalism and accuracy, ensuring timely responses and high customer satisfaction.
- Provide detailed product and service information, guide customers in decision-making, and support smooth business transactions.
- Efficiently manage customer complaints, analyze issues, and collaborate with relevant departments for resolution.
- Assist other departments (e.g., sales, marketing) with data, document organization, and administrative support.
- Follow up on service-related matters such as order processing, after-sales, and maintenance, keeping customers informed.
- Maintain customer databases, ensuring accurate and up-to-date records.
- Analyze service data and report findings to support decision-making and process improvements.
- Compile common inquiries and solutions into standardized knowledge documents for internal use.
- Participate in training and share knowledge to improve team service quality.
Required Qualifications:
- Diploma or higher, with a preference for mechatronics or electrical automation backgrounds. Local Malaysian applicants preferred.
- Minimum of 2 years in customer service, preferably with experience in call centers or service centers.
- Strong communication skills in English, Chinese, and Malay.
- Proficient in office software (Word, Excel, PowerPoint).
- Ability to analyze problems, provide solutions, and handle complex situations.
- Strong customer service mindset, responsible, and detail-oriented.
- Team-oriented with good collaboration skills.
- Quick learner, adaptable to changing work environments and business needs.
Salary Range is: RM4000-RM8000