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Quality Control (QA)

  • Full Time, onsite
  • Agensi Pekerjaan JobScoper Sdn. Bhd.
  • Petaling Jaya, Malaysia
Salary undisclosed

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Job Responsibility

  • Data Analysis & Reporting â Design searches and generate reports for automated analysis of recorded contact center conversations.
  • Strategic Solutions â Provide recommendations & strategies to address critical business problems using industry best practices and innovative approaches.
  • Performance Monitoring â Analyze & audit traineesâ performance, identifying trends and unusual patterns.
  • Training Needs Assessment â Collaborate with Operations & QA to pinpoint areas for improvement & skill development.
  • Findings & Presentations â Deliver accurate, high-quality reports & visualizations, ensuring alignment with project goals.
  • Continuous Improvement â Conduct evaluations to enhance overall effectiveness and efficiency.

Job Requirements

  • Location: Role requires relocation to Thailand (Housing Allowance Provided).
  • Experience â Minimum 1 year as a Quality Analyst.
  • Independence â Fast learner with minimal supervision.
  • Preferred Background â Trust & Safety and Content Moderation experience.
  • Language Skills â Fluent in Mandarin & English (Mandatory).
  • Reporting â Skilled in project status reports & executive briefings.
  • Communication â Strong presentation & public speaking abilities.
  • Soft Skills â Critical thinking, decision-making, organizational & time management
  • People Management â Ability to lead & coordinate teams.

Job Benefits

  • Housing Allowance Provided
  • Language Allowance â RM300 bonus for language proficiency.
  • Training Provided â Comprehensive onboarding & skill development.
  • Medical & Insurance Coverage â Health benefits included.
  • EPF, SOCSO & EIS â Full statutory contributions.
  • Additional Perks â Optical allowance, annual leave, medical leave & career growth opportunities.
Job Responsibility

  • Data Analysis & Reporting â Design searches and generate reports for automated analysis of recorded contact center conversations.
  • Strategic Solutions â Provide recommendations & strategies to address critical business problems using industry best practices and innovative approaches.
  • Performance Monitoring â Analyze & audit traineesâ performance, identifying trends and unusual patterns.
  • Training Needs Assessment â Collaborate with Operations & QA to pinpoint areas for improvement & skill development.
  • Findings & Presentations â Deliver accurate, high-quality reports & visualizations, ensuring alignment with project goals.
  • Continuous Improvement â Conduct evaluations to enhance overall effectiveness and efficiency.

Job Requirements

  • Location: Role requires relocation to Thailand (Housing Allowance Provided).
  • Experience â Minimum 1 year as a Quality Analyst.
  • Independence â Fast learner with minimal supervision.
  • Preferred Background â Trust & Safety and Content Moderation experience.
  • Language Skills â Fluent in Mandarin & English (Mandatory).
  • Reporting â Skilled in project status reports & executive briefings.
  • Communication â Strong presentation & public speaking abilities.
  • Soft Skills â Critical thinking, decision-making, organizational & time management
  • People Management â Ability to lead & coordinate teams.

Job Benefits

  • Housing Allowance Provided
  • Language Allowance â RM300 bonus for language proficiency.
  • Training Provided â Comprehensive onboarding & skill development.
  • Medical & Insurance Coverage â Health benefits included.
  • EPF, SOCSO & EIS â Full statutory contributions.
  • Additional Perks â Optical allowance, annual leave, medical leave & career growth opportunities.