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IT Support Engineer

  • Full Time, onsite
  • E-Document Solution Sdn Bhd
  • Taman Bukit Serdang Seksyen 9, Malaysia
RM 2,500 - RM 3,500 / month

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GENERAL JOB BRIEF

This position is responsible for installation, testing, configuring, troubleshooting, fixing & data restoration on hardware, software, and networking system; understanding of strategic IT solutions. Apply to both internal & external jobs requirement.

DUTIES & RESPONSIBILITIES

  1. Perform machine setup, troubleshooting & analysis for Company’s Products at client’s premises.
  2. Troubleshoot issues and outages
  3. Monitor network performance (availability, latency etc.) and test for weaknesses
  4. Provide advice on the most suitable IT solution
  5. Troubleshooting, fixing of network and software issues.
  6. Diagnose, troubleshoot & solving technical issues when they arise.
  7. Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery.
  8. Manage installations, upgrades and configurations of hardware and software.
  9. Assess system performance and recommend improvements.
  10. To draft job scopes related Standard Operating Procedures (SOP).
  11. To perform other ad-hoc as assigned by superior.