
IT Support Engineer
RM 2,500 - RM 3,500 / month
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GENERAL JOB BRIEF
This position is responsible for installation, testing, configuring, troubleshooting, fixing & data restoration on hardware, software, and networking system; understanding of strategic IT solutions. Apply to both internal & external jobs requirement.
DUTIES & RESPONSIBILITIES
- Perform machine setup, troubleshooting & analysis for Company’s Products at client’s premises.
- Troubleshoot issues and outages
- Monitor network performance (availability, latency etc.) and test for weaknesses
- Provide advice on the most suitable IT solution
- Troubleshooting, fixing of network and software issues.
- Diagnose, troubleshoot & solving technical issues when they arise.
- Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery.
- Manage installations, upgrades and configurations of hardware and software.
- Assess system performance and recommend improvements.
- To draft job scopes related Standard Operating Procedures (SOP).
- To perform other ad-hoc as assigned by superior.