Quality Assurance Analyst- Malay (Thailand)
Salary undisclosed
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Job Responsibility
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Job Benefits
- Evaluations (Audit & DSATs) to identify if we can appeal (Results for iQA)
- Share feedback with the agents on all people related defects (Quality Audits â CC, BC and Cc) and DSATs (Agent Related)
- Conduct training and refreshers
- Support and mentor new employees
- Help operations on key metrics performance (Sharing insights & suggest action plan)
- Minimum 1 year of Quality Analyst experience.
- Fast learner who requires minimal supervision.
- Trust & Safety and Content Moderation experience is highly preferred.
- Language proficiency in Malay and English are mandatory.
- Experience in preparing and presenting written project status reports and executive briefings.
- Phenomenal communication, presentation, and public speaking skills.
- Organizational and time management abilities.
- Critical thinking, analytical and decision-making abilities.
- People management.
- Willing relocate work in Thailand.
- Willing work in Rotational Shift.
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Job Benefits
- Provided training.
- Provided housing allowance.
- Growth opportunity in the company.
Job Responsibility
Â
Job Benefits
- Evaluations (Audit & DSATs) to identify if we can appeal (Results for iQA)
- Share feedback with the agents on all people related defects (Quality Audits â CC, BC and Cc) and DSATs (Agent Related)
- Conduct training and refreshers
- Support and mentor new employees
- Help operations on key metrics performance (Sharing insights & suggest action plan)
- Minimum 1 year of Quality Analyst experience.
- Fast learner who requires minimal supervision.
- Trust & Safety and Content Moderation experience is highly preferred.
- Language proficiency in Malay and English are mandatory.
- Experience in preparing and presenting written project status reports and executive briefings.
- Phenomenal communication, presentation, and public speaking skills.
- Organizational and time management abilities.
- Critical thinking, analytical and decision-making abilities.
- People management.
- Willing relocate work in Thailand.
- Willing work in Rotational Shift.
Â
Job Benefits
- Provided training.
- Provided housing allowance.
- Growth opportunity in the company.