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Quality Assurance Analyst- Malay (Thailand)

  • Full Time, onsite
  • Agensi Pekerjaan JobScoper Sdn. Bhd.
  • Petaling Jaya, Malaysia
Salary undisclosed

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Job Responsibility

  • Evaluations (Audit & DSATs) to identify if we can appeal (Results for iQA)
  • Share feedback with the agents on all people related defects (Quality Audits â CC, BC and Cc) and DSATs (Agent Related)
  • Conduct training and refreshers
  • Support and mentor new employees
  • Help operations on key metrics performance (Sharing insights & suggest action plan)

Job Requirements

  • Minimum 1 year of Quality Analyst experience.
  • Fast learner who requires minimal supervision.
  • Trust & Safety and Content Moderation experience is highly preferred.
  • Language proficiency in Malay and English are mandatory.
  • Experience in preparing and presenting written project status reports and executive briefings.
  • Phenomenal communication, presentation, and public speaking skills.
  • Organizational and time management abilities.
  • Critical thinking, analytical and decision-making abilities.
  • People management.
  • Willing relocate work in Thailand.
  • Willing work in Rotational Shift.

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Job Benefits

  • Provided training.
  • Provided housing allowance.
  • Growth opportunity in the company.
Job Responsibility

  • Evaluations (Audit & DSATs) to identify if we can appeal (Results for iQA)
  • Share feedback with the agents on all people related defects (Quality Audits â CC, BC and Cc) and DSATs (Agent Related)
  • Conduct training and refreshers
  • Support and mentor new employees
  • Help operations on key metrics performance (Sharing insights & suggest action plan)

Job Requirements

  • Minimum 1 year of Quality Analyst experience.
  • Fast learner who requires minimal supervision.
  • Trust & Safety and Content Moderation experience is highly preferred.
  • Language proficiency in Malay and English are mandatory.
  • Experience in preparing and presenting written project status reports and executive briefings.
  • Phenomenal communication, presentation, and public speaking skills.
  • Organizational and time management abilities.
  • Critical thinking, analytical and decision-making abilities.
  • People management.
  • Willing relocate work in Thailand.
  • Willing work in Rotational Shift.

Â

Â

Job Benefits

  • Provided training.
  • Provided housing allowance.
  • Growth opportunity in the company.