Checking job availability...
Original
Simplified
- Provide quality customer service over various platforms (customer careline, Facebook, WhatsApp, and ticketing system) to resolve customers’ inquiries and concerns effectively.
- Demonstrate knowledge of Biztory’s products and services and how customers could gain profit from it.
- Anchor between the customers and internal team, assist internal teams with their strategies in resolving customers’ concerns.
- Share customer feedback with relevant departments for further improvement of customers’ overall experience towards the brand and product.
- Ensure customer success and goes above and beyond to ensure customer retention, renewal rate, satisfaction, and possibly service upselling.
- Manage company events and training workshops to increase customers’ awareness and knowledge of Biztory’s brand and products.
- High emotional intelligence with superb customer service skills is needed.
- Self-starter and proactive in approaching and engaging with customers.
- Tireless efforts to put a smile on people’s faces.
- A friendly, upbeat, aggressive, outgoing, and communicative personality.
- Self-motivated and a team player who inspires and contributes to the company’s growth.
- 25 years old and above.
- Accounting and Technology Savvy.
- Ability to speak and read in Chinese (Mandarin/Cantonese), English, and Bahasa Melayu.
- A laptop to work with
- Provide quality customer service over various platforms (customer careline, Facebook, WhatsApp, and ticketing system) to resolve customers’ inquiries and concerns effectively.
- Demonstrate knowledge of Biztory’s products and services and how customers could gain profit from it.
- Anchor between the customers and internal team, assist internal teams with their strategies in resolving customers’ concerns.
- Share customer feedback with relevant departments for further improvement of customers’ overall experience towards the brand and product.
- Ensure customer success and goes above and beyond to ensure customer retention, renewal rate, satisfaction, and possibly service upselling.
- Manage company events and training workshops to increase customers’ awareness and knowledge of Biztory’s brand and products.
- High emotional intelligence with superb customer service skills is needed.
- Self-starter and proactive in approaching and engaging with customers.
- Tireless efforts to put a smile on people’s faces.
- A friendly, upbeat, aggressive, outgoing, and communicative personality.
- Self-motivated and a team player who inspires and contributes to the company’s growth.
- 25 years old and above.
- Accounting and Technology Savvy.
- Ability to speak and read in Chinese (Mandarin/Cantonese), English, and Bahasa Melayu.
- A laptop to work with