
Customer Service (Mandarin) – Digital Banking | Fixed Shift
RM 5,000 - RM 5,800 / month
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- Handle Inquiries – Answer calls and respond to customer queries.
- Follow-ups – Contact customers for documents and transaction confirmations.
- Resolve Issues – Identify needs and provide solutions.
- Manage Complaints – Assist and de-escalate customer concerns.
- Record & Report – Maintain accurate call logs and reports.
- Follow-ups – Contact customers for documents and transaction confirmations.
- Experience: Minimum 1 year in banking customer service (Mandatory).
- Banking Knowledge: Strong understanding of banking products & services is an advantage.
- Language Proficiency: Fluent in English & Mandarin (spoken & written) (Mandatory).
- Communication Skills: Exceptional customer service, active listening, and a professional phone demeanor.
- Working Hour: 9am – 6pm (Monday – Friday)
- Banking Knowledge: Strong understanding of banking products & services is an advantage.
- Language Allowance :- RM300
- Medical & Insurance – Comprehensive coverage provided.
- EPF, SOCSO, EIS – Full statutory contributions.
- Leave Entitlements – Annual & medical leave included.
- Career Growth – Clear progression opportunities.
- Training Provided – World-class training on soft skills, systems & product knowledge.
- Medical & Insurance – Comprehensive coverage provided.