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Customer Service (Mandarin) – Digital Banking | Fixed Shift

RM 5,000 - RM 5,800 / month

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  • Handle Inquiries – Answer calls and respond to customer queries.
  • Follow-ups – Contact customers for documents and transaction confirmations.
  • Resolve Issues – Identify needs and provide solutions.
  • Manage Complaints – Assist and de-escalate customer concerns.
  • Record & Report – Maintain accurate call logs and reports.
  • Experience: Minimum 1 year in banking customer service (Mandatory).
  • Banking Knowledge: Strong understanding of banking products & services is an advantage.
  • Language Proficiency: Fluent in English & Mandarin (spoken & written) (Mandatory).
  • Communication Skills: Exceptional customer service, active listening, and a professional phone demeanor.
  • Working Hour: 9am – 6pm (Monday – Friday)
  • Language Allowance :- RM300
  • Medical & Insurance – Comprehensive coverage provided.
  • EPF, SOCSO, EIS – Full statutory contributions.
  • Leave Entitlements – Annual & medical leave included.
  • Career Growth – Clear progression opportunities.
  • Training Provided – World-class training on soft skills, systems & product knowledge.