DASH is a Hong Kong-based company that aims to revolutionise digital and mobile interactions between consumers and merchants in the physical world. It focuses on the mobility and payment sectors. Currently, DASH is transforming Hong Kong’s taxi industry by introducing innovative solutions that streamline the mass transport experience.
We seek a full-time Customer Support Specialist (Level 1 Support) to join our remote team, working closely with our Hong Kong-based team. This position offers excellent learning and career growth opportunities in a dynamic, collaborative environment.
As a Customer Support Specialist, you will be the first point of contact for customers, providing technical assistance, troubleshooting issues, and ensuring a smooth user experience. You will thrive in a fast-paced environment that values problem-solving, clear communication, and customer satisfaction. In addition to handling support inquiries, you will leverage your sales skills to recommend suitable products or services to customers. On our team, you’ll have the support to excel in your role and the opportunity to build a career you can be proud of.
Job responsibilities include but are not limited to:
- Act as the primary point of contact for Hong Kong users, providing end-to-end support in Cantonese to ensure seamless customer experience.
- Proactively address customer inquiries and resolve issues via email, phone, or chat, focusing on Hong Kong market needs and cultural context.
- Monitor customer health metrics, identify risks, and collaborate with internal teams to drive retention and expansion opportunities.
- Maintain accurate records of customer interactions and feedback using CRM tools.
- Develop a deep understanding of the product/service to provide tailored solutions for Hong Kong-based clients.
- Follow a rotational shift schedule to cover Hong Kong time zones (6:00 AM - 10:00 PM HKT, including weekends).
Required Skills / Experience:
- Language Proficiency:
- Mandatory: Native-level fluency in Cantonese (spoken and written) to effectively support Hong Kong users.
- Proficient in English and Chinese (written) for documentation and cross-team communication.
- Minimum 2 years of experience in customer success, account management, or customer support, preferably with exposure to Hong Kong markets.
- Experience working remotely with strong self-discipline and time management skills.
- Familiarity with CRM systems and remote collaboration tools (e.g., Zoom, Microsoft Teams).
- Ability to adapt communication styles to align with Hong Kong user preferences and business practices.
- Flexible to work rotational shifts (including weekends) covering 6:00 AM - 10:00 PM HKT.
DASH is a Hong Kong-based company that aims to revolutionise digital and mobile interactions between consumers and merchants in the physical world. It focuses on the mobility and payment sectors. Currently, DASH is transforming Hong Kong’s taxi industry by introducing innovative solutions that streamline the mass transport experience.
We seek a full-time Customer Support Specialist (Level 1 Support) to join our remote team, working closely with our Hong Kong-based team. This position offers excellent learning and career growth opportunities in a dynamic, collaborative environment.
As a Customer Support Specialist, you will be the first point of contact for customers, providing technical assistance, troubleshooting issues, and ensuring a smooth user experience. You will thrive in a fast-paced environment that values problem-solving, clear communication, and customer satisfaction. In addition to handling support inquiries, you will leverage your sales skills to recommend suitable products or services to customers. On our team, you’ll have the support to excel in your role and the opportunity to build a career you can be proud of.
Job responsibilities include but are not limited to:
- Act as the primary point of contact for Hong Kong users, providing end-to-end support in Cantonese to ensure seamless customer experience.
- Proactively address customer inquiries and resolve issues via email, phone, or chat, focusing on Hong Kong market needs and cultural context.
- Monitor customer health metrics, identify risks, and collaborate with internal teams to drive retention and expansion opportunities.
- Maintain accurate records of customer interactions and feedback using CRM tools.
- Develop a deep understanding of the product/service to provide tailored solutions for Hong Kong-based clients.
- Follow a rotational shift schedule to cover Hong Kong time zones (6:00 AM - 10:00 PM HKT, including weekends).
Required Skills / Experience:
- Language Proficiency:
- Mandatory: Native-level fluency in Cantonese (spoken and written) to effectively support Hong Kong users.
- Proficient in English and Chinese (written) for documentation and cross-team communication.
- Minimum 2 years of experience in customer success, account management, or customer support, preferably with exposure to Hong Kong markets.
- Experience working remotely with strong self-discipline and time management skills.
- Familiarity with CRM systems and remote collaboration tools (e.g., Zoom, Microsoft Teams).
- Ability to adapt communication styles to align with Hong Kong user preferences and business practices.
- Flexible to work rotational shifts (including weekends) covering 6:00 AM - 10:00 PM HKT.