Client Support Officer (Cantonese Speaker)
The Client Support Officer is an administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery. Training will be provided - fresh graduates and non-tech customer service candidates are encouraged to apply!
Key Roles and Responsibilities:
- Provides an administrative support service to the Managed Services Client Service Desk team
- Provides entry level administrative tasks as required by the team
- Ensure the correct escalation procedure is followed on all critical calls and requests
- May be responsible for receiving, validating, and logging client requests, capturing the detail of the request
- Assist with analysing and interpreting escalation requests to ensure the correct categorisation and prioritisation
- Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information
Knowledge, Skills and Attributes:
- Ability to work under general direction
- Able to speak Cantonese to liaise with Hong Kong customers.
- Ability to use sound judgment to escalate an issue to a higher level
- Methodical in approach to ticket resolution
- Demonstrates ability to interact with a variety of stakeholders
- Demonstrates required integrity to ensure excellent client service and retention
- Excellent attention to detail and client focussed
- Strong and effective verbal and written communication skills
- Ability to work in 24X7 shift structure, based on a defined roster as required
Required Experience:
- Able to speak Cantonese
- Basic to moderate level experience level in the Technology Industry and Call Centre environment
Client Support Officer (Cantonese Speaker)
The Client Support Officer is an administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery. Training will be provided - fresh graduates and non-tech customer service candidates are encouraged to apply!
Key Roles and Responsibilities:
- Provides an administrative support service to the Managed Services Client Service Desk team
- Provides entry level administrative tasks as required by the team
- Ensure the correct escalation procedure is followed on all critical calls and requests
- May be responsible for receiving, validating, and logging client requests, capturing the detail of the request
- Assist with analysing and interpreting escalation requests to ensure the correct categorisation and prioritisation
- Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information
Knowledge, Skills and Attributes:
- Ability to work under general direction
- Able to speak Cantonese to liaise with Hong Kong customers.
- Ability to use sound judgment to escalate an issue to a higher level
- Methodical in approach to ticket resolution
- Demonstrates ability to interact with a variety of stakeholders
- Demonstrates required integrity to ensure excellent client service and retention
- Excellent attention to detail and client focussed
- Strong and effective verbal and written communication skills
- Ability to work in 24X7 shift structure, based on a defined roster as required
Required Experience:
- Able to speak Cantonese
- Basic to moderate level experience level in the Technology Industry and Call Centre environment