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Store Manager

RM 8,000 - RM 12,000 / month

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Job Summary

The Store Manager is responsible for overseeing daily store operations, driving sales, managing inventory, and leading a team to deliver an exceptional fashion retail experience. This role requires strong leadership, a passion for fashion, and the ability to create an engaging shopping environment.

Key Responsibilities

Sales & Performance Management

  • Set and achieve sales targets to improve store performance.
  • Monitor sales trends, analyze data, and adjust strategies.
  • Organize in-store promotions and marketing activities to boost sales.
  • Drive customer engagement and loyalty through personalized service.

Visual Merchandising & Product Management

  • Ensure merchandise is displayed attractively and aligns with brand identity.
  • Manage inventory levels, restocking, and prevent shortages or overstocking.
  • Keep up with fashion trends and provide input on product selection.
  • Ensure mannequins, displays, and store layout enhance customer experience.

Customer Service & Styling

  • Deliver excellent customer service and handle complaints professionally.
  • Train staff on fashion trends, styling tips, and personal shopping assistance.
  • Build strong customer relationships and promote membership programs.
  • Ensure all staff provide a premium shopping experience.

Team Management & Leadership

  • Recruit, train, and develop store staff to enhance performance.
  • Schedule and manage shifts for smooth store operations.
  • Motivate and support the team to maintain high morale and reduce turnover.
  • Conduct regular training on customer service, sales techniques, and product knowledge.

Store Operations & Loss Prevention

  • Maintain a clean, organized, and visually appealing store.
  • Oversee cash handling and transactions to prevent discrepancies.
  • Ensure security measures are in place to prevent theft and stock loss.
  • Implement company policies and ensure compliance with store procedures.

Market Trends & Competitive Analysis

  • Monitor fashion industry trends and analyze competitor strategies.
  • Adjust store operations and marketing approaches based on market demand.

Reporting & Communication

  • Provide regular store performance reports to management.
  • Participate in company meetings and implement corporate strategies.
  • Education: Diploma/Degree in Retail Management, Business, or a related field.
  • Experience: 3-5 years of retail management experience, preferably in fashion or apparel, with an advantage for those with men's clothing sales experience.
  • Languages: Proficiency in both written and spoken English and Bahasa Malaysia. Candidates proficient in Mandarin are preferred to effectively communicate with Mandarin-speaking stakeholders.
  • Annual Leave
  • EPF/SOCSO
  • Incredible Remuneration Package
  • Training provided