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Hybrid Mandarin or Cantonese Customer Service Specialist (Voice Only)

RM 3,400 - RM 4,500 / month

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  • Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
  • Takes pride in delivering what is promised in line with the customer and service expectations taking ownership and helping to drive first contact resolution whiles catering to need-based solutions.
  • Ability to work in a high-volume, fast paced changing environment as required.
  • Proficiency with personal computers and basic software packages and specialised applications.
  • Excellent communication skills and is polite and friendly at all times.
  • Equipped to deal with customer conversations by displaying patience and empathy.
  • Ability to follow process and procedures to mitigate risk/errors.
  • Must be competent to handle a set of core skills required for the role which includes general banking and credit card queries.
  • Fresh graduates Diploma and Degree are also welcome to apply as long as you have good proficiency in either Simplified Mandarin. SPM with experience may apply
  • Salary :Basic (RM3100 - RM4000) + Language allowance (RM300 for Mandarin or RM500 for Cantonese) + KPI (Up to RM200) + Night shift allowance
  • Office location :TRX Office
  • Requirement :- Candidate must be proficiency in English and Mandarin (Speaking only) or Cantonese (Speaking only)
  • Able to work hybrid (3 days office, 2 days home)
  • Training 2 months in office
  • Hybrid position, 3 days in office and 2 days at home (After 2 months of office training period)
  • EPF/Socso provided
  • Working under a prominent bank
  • Language allowance provided
  • KPI allowance provided