Onboarding Specialist - Banking

Role:

• This role is managing the onboarding of participants (banks, digital banks, non-banks) into services.
• This includes overseeing the end-to-end onboarding process, coordinating with stakeholders, and ensuring adherence to company policies and industry regulations.
• The role also involves process improvements, project management, and risk assessment to enhance efficiency and maintain compliance.

Responsibilities:

• Organise and lead kick-off meetings with new participants (banks, digital banks, non-banks).
• Monitor post-launch conditions and approvals.
• Work closely with internal teams (Commercial, Product, QA, Risk, etc.) to resolve issues and ensure smooth onboarding.
• Assist in planning and implementing new initiatives related to services.
• Use project management tools (MS Project, Excel, Confluence) to track and report progress.
• Identify operational inefficiencies and propose process improvements.
• Serve as the first-level assessor for Attestation of Compliance (AoC) for new participants.
• Monitor and analyse onboarding performance against SLAs.

Required Skills:

• 2 years of experience in financial services, banking, or payment operations.
• Experience in card and retail operations is beneficial.
• Proficiency in Confluence and project management tools.
• Strong project management skills, a keen understanding of financial operations, and the ability to navigate complex onboarding processes efficiently.

Role:

• This role is managing the onboarding of participants (banks, digital banks, non-banks) into services.
• This includes overseeing the end-to-end onboarding process, coordinating with stakeholders, and ensuring adherence to company policies and industry regulations.
• The role also involves process improvements, project management, and risk assessment to enhance efficiency and maintain compliance.

Responsibilities:

• Organise and lead kick-off meetings with new participants (banks, digital banks, non-banks).
• Monitor post-launch conditions and approvals.
• Work closely with internal teams (Commercial, Product, QA, Risk, etc.) to resolve issues and ensure smooth onboarding.
• Assist in planning and implementing new initiatives related to services.
• Use project management tools (MS Project, Excel, Confluence) to track and report progress.
• Identify operational inefficiencies and propose process improvements.
• Serve as the first-level assessor for Attestation of Compliance (AoC) for new participants.
• Monitor and analyse onboarding performance against SLAs.

Required Skills:

• 2 years of experience in financial services, banking, or payment operations.
• Experience in card and retail operations is beneficial.
• Proficiency in Confluence and project management tools.
• Strong project management skills, a keen understanding of financial operations, and the ability to navigate complex onboarding processes efficiently.