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E-Commerce Operating Supervisor

Salary undisclosed

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Manage daily operations of online sales platforms (Shopee, Lazada, TikTok Shop, company website, etc.). Ensure smooth order processing, stock updates, and coordination with the warehouse team. Monitor inventory levels and liaise with suppliers for stock replenishment. Team Coordination & Supervision Oversee a small team handling customer service, order fulfillment, and packing. Assign daily tasks, track progress, and ensure all orders are processed on time. Provide training and support to improve team efficiency. Sales & Platform Performance Optimization Monitor and analyze sales trends to improve product performance. Assist in executing promotions, discounts, and campaigns to drive sales. Ensure all product listings are accurate, optimized, and competitive. Customer Service & Complaint Handling Ensure all customer inquiries and issues are resolved quickly and professionally. Maintain a high level of customer satisfaction and positive reviews. Work closely with the warehouse team to minimize order errors and delays. Process Improvement & Problem-Solving Identify and resolve inefficiencies in e-commerce operations. Collaborate with the marketing team to enhance product visibility. Ensure smooth communication between departments to improve workflow. Reporting & Compliance Prepare weekly and monthly reports on e-commerce sales and operations. Ensure compliance with platform policies and company guidelines.