Implementation & Client Services – Helpdesk Manager

Responsibilities:

• To ensure timely and accurate response to queries received from BBCSC, branches and internal department on cash management and trade products
• Manage the exceptions and escalation on cash management and trade related production issues in ensuring customer’s feedback are addressed timely
• To perform/ verify service setup and maintenance for Transaction Banking products
• Close liaison and coordination with various parties, including front office and various supporting departments
• Proactively review feedback from clients to achieve improvements in products
• Provide input, ideas and suggestion to increase operational effectiveness through process improvements focusing on automation through solutions
• Administration of Velocity customer data, security items
• Engage in ad-hoc tasks as assigned by HOD/ Team Head

Requirements:

• Minimum 2 years of experience in banking and familiar with the Bank’s core systems (eCube, SignPlus, WFI etc)
• Strong interpersonal and communication skills
• Good command of spoken and written business English
• Possess initiative and ability to work independently as well as in a team
• Good organizational and analytical skills and able to multi-task
• Self-motivated and eagerness to learn
• Good in Microsoft Excel, Word and PowerPoint
• Basic knowledge on Cash Management products is required

Responsibilities:

• To ensure timely and accurate response to queries received from BBCSC, branches and internal department on cash management and trade products
• Manage the exceptions and escalation on cash management and trade related production issues in ensuring customer’s feedback are addressed timely
• To perform/ verify service setup and maintenance for Transaction Banking products
• Close liaison and coordination with various parties, including front office and various supporting departments
• Proactively review feedback from clients to achieve improvements in products
• Provide input, ideas and suggestion to increase operational effectiveness through process improvements focusing on automation through solutions
• Administration of Velocity customer data, security items
• Engage in ad-hoc tasks as assigned by HOD/ Team Head

Requirements:

• Minimum 2 years of experience in banking and familiar with the Bank’s core systems (eCube, SignPlus, WFI etc)
• Strong interpersonal and communication skills
• Good command of spoken and written business English
• Possess initiative and ability to work independently as well as in a team
• Good organizational and analytical skills and able to multi-task
• Self-motivated and eagerness to learn
• Good in Microsoft Excel, Word and PowerPoint
• Basic knowledge on Cash Management products is required