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Technical Operations Analyst

Salary undisclosed

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Description:

Major accountabilities:

  • Support the creation, deployment and on-going maintenance of metrics and benchmark to monitor the performance of the global process and its enabling system(s).
  • Support the process super user community, ensuring regular engagement, training (including process & tool demo) and collection of feedback.
  • Provide guidance and support to the regions and countries and identify areas requiring process and systems reviews.
  • Support process reviews in the regions and countries and provide direction to develop and implement action plans to address identified gaps.
  • Support the execution of the country/local performance improvement plans.
  • Reporting of technical complaints / adverse events / special case scenarios related to products within 24 hours of receipt -Distribution of marketing samples (where applicable)

Key performance indicators:

Manage daily operations and complete the task as per require TAT.

execution of responsibilities in a timely and efficient manner

Minimum Requirements:

Work Experience:

Major Change.

Operations Management and Execution.

Representing the organization.

Collaborating across boundaries.

Functional Breadth.

Skills:

Leveraging technology for business and customer needs.

Understanding digital.

Effective communication.

Languages :

English. Mandarin, Japanese

Description:

Major accountabilities:

  • Support the creation, deployment and on-going maintenance of metrics and benchmark to monitor the performance of the global process and its enabling system(s).
  • Support the process super user community, ensuring regular engagement, training (including process & tool demo) and collection of feedback.
  • Provide guidance and support to the regions and countries and identify areas requiring process and systems reviews.
  • Support process reviews in the regions and countries and provide direction to develop and implement action plans to address identified gaps.
  • Support the execution of the country/local performance improvement plans.
  • Reporting of technical complaints / adverse events / special case scenarios related to products within 24 hours of receipt -Distribution of marketing samples (where applicable)

Key performance indicators:

Manage daily operations and complete the task as per require TAT.

execution of responsibilities in a timely and efficient manner

Minimum Requirements:

Work Experience:

Major Change.

Operations Management and Execution.

Representing the organization.

Collaborating across boundaries.

Functional Breadth.

Skills:

Leveraging technology for business and customer needs.

Understanding digital.

Effective communication.

Languages :

English. Mandarin, Japanese