Store Manager (Wine Industry)

KEY RESPONSIBILITIES:

· Responsible to assign tasks to the employees and schedule their work hours and shifts

· Monitor employee work habits and ensure that the tasks are completed in a timely manner

· Responsible to conduct the performance reviews for the employees

· Write up reports on employee behaviour and customer complaints

· Motivate employees and offer incentives to boost employees’ work performance

· Responsible to train new employees and ensure they are well equipped to perform their tasks

· Oversee the daily tasks, cash flow and expenses

· Ensuring that the outlet is presentable, tidy and clean at all times

· Maintain a clean and organized work area

· Ensure that the outlet is a welcoming place for customers in a retail setting

· Ensure that the customers are satisfied and able to find what they are looking for

· Responsible to educate the customers on the product line

· Restock the merchandise and ensure that the receiving and storage of products/merchandise are stored and recorded properly. All inventory must be accounted for

· Ensure that the daily sales goals are met

· Ensure that proper cash handling procedures are in place and observed at all times

· Respond quickly and practically to any emergencies, crises or unexpected problems during the shift

· Process paperwork for HR or upper management as required

JOB REQUIREMENTS:

· Working experience in Wine & Liquor industry is preferrable.

· Able to work well with a team

· Exhibits strong interpersonal skills and customer service skills

· Able to maintain professional but friendly demeanour

· Possess physical strength necessary to move and restock merchandise or products in the stores and warehouses

· Demonstrate familiarity with basic computer programs, e.g. Word and Excel

· Good time management and has attention to detail

· Capable of disciplining or reprimanding employees when necessary

· Responds calmly and professionally to emergencies, angry customers or any other stressful situations in the workplace

· Demonstrate the ability to multitask on a daily basis

· Exhibits a broad familiarity with the products and organization of a store

· Willing to work at Pavilion Bukit Jalil

KEY RESPONSIBILITIES:

· Responsible to assign tasks to the employees and schedule their work hours and shifts

· Monitor employee work habits and ensure that the tasks are completed in a timely manner

· Responsible to conduct the performance reviews for the employees

· Write up reports on employee behaviour and customer complaints

· Motivate employees and offer incentives to boost employees’ work performance

· Responsible to train new employees and ensure they are well equipped to perform their tasks

· Oversee the daily tasks, cash flow and expenses

· Ensuring that the outlet is presentable, tidy and clean at all times

· Maintain a clean and organized work area

· Ensure that the outlet is a welcoming place for customers in a retail setting

· Ensure that the customers are satisfied and able to find what they are looking for

· Responsible to educate the customers on the product line

· Restock the merchandise and ensure that the receiving and storage of products/merchandise are stored and recorded properly. All inventory must be accounted for

· Ensure that the daily sales goals are met

· Ensure that proper cash handling procedures are in place and observed at all times

· Respond quickly and practically to any emergencies, crises or unexpected problems during the shift

· Process paperwork for HR or upper management as required

JOB REQUIREMENTS:

· Working experience in Wine & Liquor industry is preferrable.

· Able to work well with a team

· Exhibits strong interpersonal skills and customer service skills

· Able to maintain professional but friendly demeanour

· Possess physical strength necessary to move and restock merchandise or products in the stores and warehouses

· Demonstrate familiarity with basic computer programs, e.g. Word and Excel

· Good time management and has attention to detail

· Capable of disciplining or reprimanding employees when necessary

· Responds calmly and professionally to emergencies, angry customers or any other stressful situations in the workplace

· Demonstrate the ability to multitask on a daily basis

· Exhibits a broad familiarity with the products and organization of a store

· Willing to work at Pavilion Bukit Jalil