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Customer Service Representative (Junior Level)

RM 2,500 - RM 3,500 / month

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  • Assist in resolving customer inquiries and providing helpful, timely responses.
  • Understand and identify customer needs to ensure a positive service experience.
  • Provide accurate and complete information using the correct methods/tools.
  • Handle basic customer issues and complaints, offering solutions within set timeframes and following up as needed.
  • Keep detailed records of customer interactions and document any necessary actions.
  • Follow communication guidelines and maintain professionalism in all interactions.
  • Minimum Education: SPM and above
  • Language required: English & Mandarin
  • Skills required: Customer Communication, Problem-Solving
  • Open to fresh graduates; experience in customer service is a plus but not required.
  • Strong communication skills with a customer-oriented approach.
  • Ability to multitask and manage time efficiently.
  • Familiarity with CRM systems is an advantage.
  • Proficiency in English and Mandarin.
  • Willingness to work in shifts and during weekends.
  • Morning Shift: 8AM-5PM
  • Afternoon Shift: 2PM-11PM
  • Night Shift: 11PM-8AM
  • Basic Benefits: EPF, SOCSO, and EIS contributions.
  • Training Opportunities: Ongoing training and professional development.
  • Growth Potential: Clear career paths with opportunities for advancement.
  • Team Building: Regular activities to strengthen team connections.