
Customer Service Representative (Junior Level)
RM 2,500 - RM 3,500 / month
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- Assist in resolving customer inquiries and providing helpful, timely responses.
- Understand and identify customer needs to ensure a positive service experience.
- Provide accurate and complete information using the correct methods/tools.
- Handle basic customer issues and complaints, offering solutions within set timeframes and following up as needed.
- Keep detailed records of customer interactions and document any necessary actions.
- Follow communication guidelines and maintain professionalism in all interactions.
- Minimum Education: SPM and above
- Language required: English & Mandarin
- Skills required: Customer Communication, Problem-Solving
- Open to fresh graduates; experience in customer service is a plus but not required.
- Strong communication skills with a customer-oriented approach.
- Ability to multitask and manage time efficiently.
- Familiarity with CRM systems is an advantage.
- Proficiency in English and Mandarin.
- Willingness to work in shifts and during weekends.
- Morning Shift: 8AM-5PM
- Afternoon Shift: 2PM-11PM
- Night Shift: 11PM-8AM
- Basic Benefits: EPF, SOCSO, and EIS contributions.
- Training Opportunities: Ongoing training and professional development.
- Growth Potential: Clear career paths with opportunities for advancement.
- Team Building: Regular activities to strengthen team connections.