
Mandarin Speaker Customer Service (Telco and IT Project)
RM 4,000 - RM 4,500 / month
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Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Apply Now! Send your CV!Email: [email protected]: +6011-12232128
Role: IT/ Technical Customer Service
Work Location: KL Sentral
Salary: RM 4000- 4500 basic + up to 300 KPI (Based on experience and interview performance)W
orking Hours: Monday- Friday (9am-6pm)
Candidate Profile
- At least Diploma or Degree (IT/ Computer Science/ Engineering)
- Good English Command (B1 or B2) & Excellent Mandarin communication skills
- Fresher are welcomed - training will be provided
- 5 days per week
- Medical Insurance
- Normal Shift