Epicareer Might not Working Properly
Learn More

Customer Service Executive (Mandarin Speaker)

RM 3,000 - RM 4,000 / month

Checking job availability...

Original
Simplified
  • Responsible for daily operation, deliver excellent customer service to deal and resolve players’ queries and issues
  • Actively collect feedback from players, summarize them and submit promptly to operation team for improvement
  • Perform data collection and analysis, propose operational improvement plans from players’ perspectives to optimize users’ experience
  • Ensure high quality service standards are met, maintain and/or increase customer connections
  • Perform other ad-hoc assignments as needed
  • Minimum Education: Diploma or equivalent
  • Required to speak in Mandarin, English, and Bahasa Malaysia. Fluency in Mandarin is compulsory as the role requires candidates to deal with Mandarin speaking counterparts
  • Fresh graduate with no experience is welcome to apply, but ability to communicate clearly and concisely is essential
  • Customer-focused orientation - prioritize customers’ satisfaction
  • Mental strength - capacity to endure pressure or uncertainty without becoming negative towards self or others
  • Effective communication and interpersonal abilities
  • 5 working days
  • Annual leave, medical leave, and hospitalization leave
  • EPF/SOCSO/PCB
  • Annual bonus
  • Performance bonus
  • Company trip
  • Allowance
  • Near Public transport (Pusat Bandar Puchong station within walking distance)
  • 5 working days/week (regardless weekdays or weekends)
  • Morning shift - 9:30am - 6:30pm (Lunch break 12:30pm - 2:00pm)
  • Evening shift - 3:00pm - 12:00am (Lunch break 6:00pm - 7:30pm)