Analyst - Talent, Learning & Development
Salary undisclosed
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Original
Simplified
Job ID
196333
Posted
12-Mar-2025
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
People/Human Resources
Location(s)
Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia
LOCATION:
Case/ Program Management
196333
Posted
12-Mar-2025
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
People/Human Resources
Location(s)
Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia
LOCATION:
- CBRE KL BSO, Bangsar South
Case/ Program Management
- Disseminate training related communications.
- Administer the case management tool by ensuring the cases are assigned to respective case owners
- Manage cases that require escalation received from analysts
- Manage escalated enquiries and perform level 2 troubleshooting
- Maintain LMS dashboard reporting
- Design training curricular or program in LMS that meets stakeholders’ requirement
- Conduct investigation by liaising with all parties which includes clients, specialists, Global LMS team and IT Support
- Liaise with vendor/ stakeholders in charge involved pre, during and post program
- Ensure all communications are relayed and pre and post coursework are being distributed
- Build reports that require customization which the data were extracted from LMS and analysis support in building reports
- Design and develop communication text and content related to program and training (newsletter, bulletin and training announcement) for country TLDs, regional and also SSC
- Manage regional communications by ensuring the comms are in compliant with CBRE branding guidelines
- Bachelor Degree in Human Resources or related discipline
- About 2 years of proficiency in using Learning Management System (LMS) and ServiceNow
- Ability to work in a team with minimum supervision and able to delegate task among peers
- Excellent problem solving skills when dealing with escalation cases
- Able to lead and support initiatives and projects
- Possess excellent customer-centric values and highly engaged in current events organized centrally or locally
Job ID
196333
Posted
12-Mar-2025
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
People/Human Resources
Location(s)
Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia
LOCATION:
Case/ Program Management
196333
Posted
12-Mar-2025
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
People/Human Resources
Location(s)
Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia
LOCATION:
- CBRE KL BSO, Bangsar South
Case/ Program Management
- Disseminate training related communications.
- Administer the case management tool by ensuring the cases are assigned to respective case owners
- Manage cases that require escalation received from analysts
- Manage escalated enquiries and perform level 2 troubleshooting
- Maintain LMS dashboard reporting
- Design training curricular or program in LMS that meets stakeholders’ requirement
- Conduct investigation by liaising with all parties which includes clients, specialists, Global LMS team and IT Support
- Liaise with vendor/ stakeholders in charge involved pre, during and post program
- Ensure all communications are relayed and pre and post coursework are being distributed
- Build reports that require customization which the data were extracted from LMS and analysis support in building reports
- Design and develop communication text and content related to program and training (newsletter, bulletin and training announcement) for country TLDs, regional and also SSC
- Manage regional communications by ensuring the comms are in compliant with CBRE branding guidelines
- Bachelor Degree in Human Resources or related discipline
- About 2 years of proficiency in using Learning Management System (LMS) and ServiceNow
- Ability to work in a team with minimum supervision and able to delegate task among peers
- Excellent problem solving skills when dealing with escalation cases
- Able to lead and support initiatives and projects
- Possess excellent customer-centric values and highly engaged in current events organized centrally or locally