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Customer Experience Intern

RM 1,200 - RM 1,200 / month

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Founded in 2017, RPG Commerce is a leading direct-to-consumer (DTC) omni-channel company dedicated to building cutting-edge everyday essentials. With an in-house portfolio ranging from innovative active wear to home and living products, RPG currently carries an in-house brand portfolio of brands, including MONTIGO and OiYO.

Recently securing a Series B funding round of RM127 million, RPG Commerce has over 100 employees in KL who work everyday to develop, design and produce high-quality products all over the world. To find out more, please visit .

About The Role

We are looking for a motivated Customer Experience Intern to support our team in delivering excellent service and enhancing customer satisfaction. This internship is an opportunity to gain hands-on experience in customer interactions, problem-solving, and process improvements.

Key Responsibilities

  • Assist in responding to customer inquiries via email or live chat.
  • Gather customer feedback and contribute ideas for improving service.
  • Support the team in tracking and resolving customer complaints.
  • Help create and update FAQs, guides, and other support materials.
  • Collaborate with internal teams to improve customer experience.
  • Perform administrative tasks related to customer support.