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Merchant Success Advisor Intern

RM 500 - RM 500 / month

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We are looking for a proactive and merchant-focused intern to join our Merchant Success team. This internship is a great opportunity to gain hands-on experience in customer support, problem-solving, and merchant engagement while helping businesses succeed with EasyStore.

This internship offers real-world exposure to merchant success strategies in a fast-paced environment. If you’re eager to gain valuable experience and make an impact, apply now!

What You’ll Do

1. Support & Problem Solving

  • Assist in providing timely support to merchants via email, live chat, and calls.
  • Help troubleshoot platform-related issues and guide merchants toward solutions.
  • Maintain excellent service standards and contribute to improving support processes.

2. Merchant Retention & Engagement

  • Get hands-on experience by meeting real business owners and learning about their challenges.
  • Conduct face-to-face interviews with merchants to understand their needs and gather insights.
  • Help merchants maximize EasyStore’s value by providing guidance and proactive support.
  • Share feedback and ideas with the team to improve our platform based on real business experiences.