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Customer Service Executive for Airlines

RM 3,800 - RM 4,000 / month

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Key Responsibilities:

  • Handle inbound calls & emails
  • Assist passengers with flight bookings, ticketing, and check-in procedures.
  • Provide information on flight schedules, baggage policies, and airport services.
  • Handle customer complaints, inquiries, and special requests in a professional manner.
  • Ensure compliance with airline policies, safety regulations, and industry standards.
  • Support passengers during flight delays, cancellations, or emergency situations.
  • Promote airline services, loyalty programs, and special offers if needed.
  • Maintain accurate records of customer interactions and feedback.