
Customer Service Executive for Airlines
RM 3,800 - RM 4,000 / month
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Key Responsibilities:
- Handle inbound calls & emails
- Assist passengers with flight bookings, ticketing, and check-in procedures.
- Provide information on flight schedules, baggage policies, and airport services.
- Handle customer complaints, inquiries, and special requests in a professional manner.
- Ensure compliance with airline policies, safety regulations, and industry standards.
- Support passengers during flight delays, cancellations, or emergency situations.
- Promote airline services, loyalty programs, and special offers if needed.
- Maintain accurate records of customer interactions and feedback.