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Customer Service Coordinator

RM 2,500 - RM 3,000 / month

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Responsibilities:

  • Answering questions about a company’s products or service
  • Processing orders and transaction
  • Delivering information about a company’s products
  • Manage large amounts of incoming phone calls
  • Customer service inquiries
  • Generating sales leads that develop into new customers
  • Identify and assess customers’ needs to achieve satisfaction
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Any other tasks assigned by superior

Job Type: Full-time

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • 13th month salary
  • Performance bonus

Ability to commute/relocate:

  • Sungai Buloh: Reliably commute or planning to relocate before starting work (Required)

Education:

  • STM/STPM (Preferred)

Experience:

  • Complaint handling: 1 year (Preferred)

Language:

  • English (Preferred)
  • Bahasa (Preferred)