Customer Service Coordinator
RM 2,500 - RM 3,000 / month
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Responsibilities:
- Answering questions about a company’s products or service
- Processing orders and transaction
- Delivering information about a company’s products
- Manage large amounts of incoming phone calls
- Customer service inquiries
- Generating sales leads that develop into new customers
- Identify and assess customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Any other tasks assigned by superior
Job Type: Full-time
Pay: RM2,500.00 - RM3,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Sungai Buloh: Reliably commute or planning to relocate before starting work (Required)
Education:
- STM/STPM (Preferred)
Experience:
- Complaint handling: 1 year (Preferred)
Language:
- English (Preferred)
- Bahasa (Preferred)