Room Controller

Job Requirement: • Familiar in daily Front Office operation and Housekeeping operation • Ability to work effectively under time constrains and deadlines • Ability to compile facts and figures in accordance with established procedures • Must be willing to “pitch-in” and help co-workers with their job duties and be a team player Job Summary: • Secretarial duties for department to maintain high standard personal appearance and hygiene at all time, maintain good working relation with your own colleagues and other department, highly motivated, self-starter, responsible and able to work under pressure. The Rooms Controller in-charge of the housekeeping and Front Office administrative tasks. Take order or take message on phone call and coordinate to all concern persons. Take care of FO/HK supplies store to support all HK staff such as Public Area Attendant department’s goals and hotel’s philosophy. Standard Job Responsibilities: • To type reports, letters, memorandums, forms and correspondence including those of a confidential nature for the Front Office and Housekeeping • To maintain proper filling system • To take down and transcribes dictation and minutes of department meetings • To answer and place phone calls, take messages and arrange appointments for the Manager. • To receive and screen office calls and visitors and to schedule appointments • To coordinate with timekeeper in keeping track of absences and tardiness of Front Office and Housekeeping personnel. • To maintain adequate stock of office supplies, initiates necessary requisition and obtain approval of Rooms Division Manager to requisite them. • To keep superior informed of IPs, group and other arrivals for the day, the Hotel events and of other matters which concerns the Hotel • To handle all Front Office/Housekeeping mail and refer them to the RDM. • To ensure the cleanliness and maintenance of own work area, equipment’s and superior’s desk • To handle hotel guests secretarial services when the Business Centre secretary in not on duty • To perform duties common to all rank and file and other duties that may be assigned • Any other duties, tasks when assigned or required from time to time • To in charge both administration duties • Payroll related and staff daily attendance • Staff update for annual leave, mc and attendance. To keep record on the annual leave, public holiday, medical leave and check on the housekeeping files and maintain an effective filling system • Prepare purchase request • Keep record for lost & found • Filling incoming and outgoing document. To keep up to date • To ensure that all necessary offices supplies are sufficiently at par stock • Arrange and manage supplies store • Organize the department store system • To prepare monthly report for Front Office/Housekeeping • Coordinate with Public Area, Floor, Gardener, Laundry and Linen & Uniform Room