Checking job availability...
Original
Simplified
Job Responsibilities
- Provide a high level of customer service while supporting all assigned case teams and office based staff in a fast-paced environment. Support includes, but is not limited to, laptops, MacBook, Smartphones.
- Understand and effectively discuss services and software provided by IT Service
- Gather feedback and evaluate impact of IT Service offerings
- Assist in preparing and deploying laptops/MacBook for staff, including configuration and imaging of laptops
- Support a variety of operating systems and applications
- Hardware and software asset tracking and inventory management
- Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
- Provide on-site technical support at special events, e.g., executive speeches, press conferences, offsite meetings, etc.
- Communicate frequently with end users as well as with local, regional, and global support teams
- Maintain configurations of all notebook and desktop computer systems according to established requirements
- Document and update technology related instructions/procedures/knowledge articles as required
- Oversee and troubleshoot video conference and telecommunications systems in coordination with regional technical resources
- Maintain problem call history by recording calls in CA help desk tracking database; analyze call data to proactively identify improvement opportunities
- Participate in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement; evaluate new technologies for potential applicability.
- Achieve annual goals and objectives, developed in cooperation with IT Service organization and local management.
Requirements
- Post-secondary education in Technology or equivalent experience
- Minimum of 2 years experience in similar role
- Experience in effectively communicating and presenting technical concepts to management, peer group and staff
- Experience in working with teams
- Experience troubleshooting Windows 10/11, Office 365, VPN/network connectivity
- Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area, including IT Toolbox and other internal resources
- Basic skills in the following areas: laptop/MacBook hardware, software, mobile devices, networking, and server administration
- Lifting/moving equipment is required
- Some travel will be required
Job Responsibilities
- Provide a high level of customer service while supporting all assigned case teams and office based staff in a fast-paced environment. Support includes, but is not limited to, laptops, MacBook, Smartphones.
- Understand and effectively discuss services and software provided by IT Service
- Gather feedback and evaluate impact of IT Service offerings
- Assist in preparing and deploying laptops/MacBook for staff, including configuration and imaging of laptops
- Support a variety of operating systems and applications
- Hardware and software asset tracking and inventory management
- Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
- Provide on-site technical support at special events, e.g., executive speeches, press conferences, offsite meetings, etc.
- Communicate frequently with end users as well as with local, regional, and global support teams
- Maintain configurations of all notebook and desktop computer systems according to established requirements
- Document and update technology related instructions/procedures/knowledge articles as required
- Oversee and troubleshoot video conference and telecommunications systems in coordination with regional technical resources
- Maintain problem call history by recording calls in CA help desk tracking database; analyze call data to proactively identify improvement opportunities
- Participate in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement; evaluate new technologies for potential applicability.
- Achieve annual goals and objectives, developed in cooperation with IT Service organization and local management.
Requirements
- Post-secondary education in Technology or equivalent experience
- Minimum of 2 years experience in similar role
- Experience in effectively communicating and presenting technical concepts to management, peer group and staff
- Experience in working with teams
- Experience troubleshooting Windows 10/11, Office 365, VPN/network connectivity
- Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area, including IT Toolbox and other internal resources
- Basic skills in the following areas: laptop/MacBook hardware, software, mobile devices, networking, and server administration
- Lifting/moving equipment is required
- Some travel will be required