Company Description
As one of the Southeast Asias oldest Non-Vessel Operating Common Carrier (NVOCC), Transliner was founded in 2001 in Singapore, with a focus on providing container solutions from Southeast Asia to the Indian Subcontinent. Triggered by the change in ownership structure in 2020, Transliner has now expanded its network within Intra-Asia region, offering container solutions (Dry and Refrigerated) to 23 countries and more than 50 ports.
Role Description
This is a full-time on-site role for a Customer Service Executive at Transliner in Klang, Malaysia. The Customer Service Executive will be responsible for handling export documentation, customer service and assisting the sales team in improving the export volume with a view to achieve volume targets..
- To file APC laden based on salesperson requirement including OWS, FDS, BAF, ECRS and DG surcharge and flex bags surcharge if any
- To send booking confirmation to shipper and revise the booking based on shipper requirement and space availability & follow up pending rot, container pick up and turn in status with shipper / booking party to avoid last minute cancellation
- To update early arrival notice, delay notice and off hire/blank sailing/shut out notice to shipper to ensure smooth shipment arrangement.
- Checking port bill for export and transhipment which include port storage, itt, ssr , emc and removal charges and sending to manager for verification
- To update daily forecast, send to trade to ensure trade is aware our ex pkg planning for every vessel.
- Follow up pending rot, container pick up and turn in status with shipper / booking party to avoid last minute cancellation &update balance space to trade and pkg team and to discuss with manager, country head, sales and t/s team for smooth planning on df and open slot vessel.
- Support for sales, freight forwarding process in the absence of concerned person. Covering for export documentation in absence of PIC.
- File empty repo apc as per instruction from trade department to fulfil the dead freight allocation or to ensure smooth inventory process at pol
- Apply flex bags / dg cargo with complete document to VO and revert acceptance to shipper.
- To submit application for empty repo manifest (K2) and monitor customs clearance at Portnet system
- To apply open slot if any in case no dead freight vessel is available
- Assist with cross trade and nomination booking & To assist export docs, t/s department (itt/bl/booking) in case no person in charge
Qualifications
- Experience in Customer Service operations and logistics
- Knowledge of shipping processes and regulations
- Strong organizational and problem-solving skills
- Excellent communication and interpersonal abilities
- Ability to work effectively in a fast-paced environment
- Attention to detail and accuracy in work
- Proficiency in MS Office and shipping software
- Diploma or Bachelor's degree in Logistics, Supply Chain Management, or related field
Company Description
As one of the Southeast Asias oldest Non-Vessel Operating Common Carrier (NVOCC), Transliner was founded in 2001 in Singapore, with a focus on providing container solutions from Southeast Asia to the Indian Subcontinent. Triggered by the change in ownership structure in 2020, Transliner has now expanded its network within Intra-Asia region, offering container solutions (Dry and Refrigerated) to 23 countries and more than 50 ports.
Role Description
This is a full-time on-site role for a Customer Service Executive at Transliner in Klang, Malaysia. The Customer Service Executive will be responsible for handling export documentation, customer service and assisting the sales team in improving the export volume with a view to achieve volume targets..
- To file APC laden based on salesperson requirement including OWS, FDS, BAF, ECRS and DG surcharge and flex bags surcharge if any
- To send booking confirmation to shipper and revise the booking based on shipper requirement and space availability & follow up pending rot, container pick up and turn in status with shipper / booking party to avoid last minute cancellation
- To update early arrival notice, delay notice and off hire/blank sailing/shut out notice to shipper to ensure smooth shipment arrangement.
- Checking port bill for export and transhipment which include port storage, itt, ssr , emc and removal charges and sending to manager for verification
- To update daily forecast, send to trade to ensure trade is aware our ex pkg planning for every vessel.
- Follow up pending rot, container pick up and turn in status with shipper / booking party to avoid last minute cancellation &update balance space to trade and pkg team and to discuss with manager, country head, sales and t/s team for smooth planning on df and open slot vessel.
- Support for sales, freight forwarding process in the absence of concerned person. Covering for export documentation in absence of PIC.
- File empty repo apc as per instruction from trade department to fulfil the dead freight allocation or to ensure smooth inventory process at pol
- Apply flex bags / dg cargo with complete document to VO and revert acceptance to shipper.
- To submit application for empty repo manifest (K2) and monitor customs clearance at Portnet system
- To apply open slot if any in case no dead freight vessel is available
- Assist with cross trade and nomination booking & To assist export docs, t/s department (itt/bl/booking) in case no person in charge
Qualifications
- Experience in Customer Service operations and logistics
- Knowledge of shipping processes and regulations
- Strong organizational and problem-solving skills
- Excellent communication and interpersonal abilities
- Ability to work effectively in a fast-paced environment
- Attention to detail and accuracy in work
- Proficiency in MS Office and shipping software
- Diploma or Bachelor's degree in Logistics, Supply Chain Management, or related field