Field Service Engineer
About CATL
CATL invites you to continue our legend of green energy!
CATL is a World Fortune 300 Company, a global leader who provides premier EV battery and energy storage battery for the world. CATL's EV battery consumption volume has ranked No.1 in the world for 8 consecutive years and global energy storage battery shipment has also ranked No.1 for 4 consecutive years.
Responsibilities:
- Field service execution inc. battery diagnosis, repair, and maintenance.
- Service campaign execution under the instruction of HQ.
- Lead regional service agents’ task assignment, supervising, and technical support.
- Support of work order submission of regional service agents.
- Effectively meet customer needs, front-end build proactive customer relationships and take responsibility for customer satisfaction.
- Provide technical consultation on-site and remotely for customers and their local dealers and distributors.
- Coordinate of quality, systems and emergency issues with related departments and also provide on-site support inc. data collection, quality rework, commissioning, etc. regionally.
- Handle regional emergencies.
Requirements:
- Bachelor's degree or above, engineering-related majors preferred.
- Familiar with the automotive industry, battery industry, battery structure principles, and common battery maintenance knowledge.
- Three years or more of relevant on-site maintenance experience in battery, electrical, electronic, and other fields.
- Familiar with office software, capable of writing official documents, customer communication skills, strong communication and coordination skills, and the ability to solve complex problems.
- Proficiency in English and Chinese.
- Accept necessary business trip.
About CATL
CATL invites you to continue our legend of green energy!
CATL is a World Fortune 300 Company, a global leader who provides premier EV battery and energy storage battery for the world. CATL's EV battery consumption volume has ranked No.1 in the world for 8 consecutive years and global energy storage battery shipment has also ranked No.1 for 4 consecutive years.
Responsibilities:
- Field service execution inc. battery diagnosis, repair, and maintenance.
- Service campaign execution under the instruction of HQ.
- Lead regional service agents’ task assignment, supervising, and technical support.
- Support of work order submission of regional service agents.
- Effectively meet customer needs, front-end build proactive customer relationships and take responsibility for customer satisfaction.
- Provide technical consultation on-site and remotely for customers and their local dealers and distributors.
- Coordinate of quality, systems and emergency issues with related departments and also provide on-site support inc. data collection, quality rework, commissioning, etc. regionally.
- Handle regional emergencies.
Requirements:
- Bachelor's degree or above, engineering-related majors preferred.
- Familiar with the automotive industry, battery industry, battery structure principles, and common battery maintenance knowledge.
- Three years or more of relevant on-site maintenance experience in battery, electrical, electronic, and other fields.
- Familiar with office software, capable of writing official documents, customer communication skills, strong communication and coordination skills, and the ability to solve complex problems.
- Proficiency in English and Chinese.
- Accept necessary business trip.